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Customer Service AI

YY Group Launches AI-Powered Recruitment Platform, Customer Service

By Advanced AI EditorAugust 18, 2025No Comments14 Mins Read
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YY Group (NASDAQ:YYGH), a leading provider of workforce solutions and integrated facilities management services, has announced a strategic AI initiative focused on two key areas: operational efficiency enhancements and a new AI-powered recruitment platform.

The operational enhancements include automated workforce verification, AI-powered customer support through the YY Circle application, and smart attendance assurance using behavioral data. The company is also launching an AI recruitment platform featuring a Digital Interviewer powered by natural language processing and large language models, offering automated résumé parsing, intelligent job matching, and comprehensive candidate evaluation.

CEO Mike Fu emphasized that AI will serve as a strategic growth engine for YY Group, aiming to strengthen margins, deepen service offerings, and increase client conversion while raising average revenue per customer.

YY Group (NASDAQ:YYGH), fornitore leader di soluzioni per il personale e servizi integrati di gestione delle strutture, ha annunciato un’iniziativa strategica sull’IA focalizzata su due ambiti principali: miglioramento dell’efficienza operativa e una nuova piattaforma di reclutamento potenziata dall’IA.

Le migliorie operative comprendono la verifica automatica del personale, il supporto clienti basato su IA tramite l’app YY Circle e la garanzia intelligente delle presenze mediante dati comportamentali. L’azienda lancerà inoltre una piattaforma di reclutamento con un Intervistatore Digitale alimentato da elaborazione del linguaggio naturale e grandi modelli linguistici, che offrirà parsing automatizzato dei CV, matching intelligente delle posizioni e valutazioni complete dei candidati.

Il CEO Mike Fu ha sottolineato che l’IA fungerà da motore strategico di crescita per YY Group, con l’obiettivo di rafforzare i margini, ampliare l’offerta di servizi e aumentare la conversione dei clienti, incrementando al contempo il ricavo medio per cliente.

YY Group (NASDAQ:YYGH), proveedor líder de soluciones de personal y servicios integrados de gestión de instalaciones, ha anunciado una iniciativa estratégica de IA centrada en dos áreas clave: mejoras en la eficiencia operativa y una nueva plataforma de reclutamiento impulsada por IA.

Las mejoras operativas incluyen la verificación automática de la plantilla, soporte al cliente con IA a través de la aplicación YY Circle y garantía inteligente de asistencia mediante datos de comportamiento. La compañía también lanzará una plataforma de reclutamiento con un Entrevistador Digital basado en procesamiento del lenguaje natural y grandes modelos lingüísticos, que ofrecerá análisis automático de currículums, emparejamiento inteligente de puestos y evaluación integral de candidatos.

El CEO Mike Fu enfatizó que la IA actuará como motor estratégico de crecimiento para YY Group, con la meta de fortalecer los márgenes, ampliar los servicios e incrementar la conversión de clientes, elevando a la vez los ingresos medios por cliente.

YY Group (NASDAQ:YYGH))는 인력 솔루션 및 통합 시설 관리 서비스를 선도하는 기업으로서 운영 효율성 향상과 AI 기반 채용 플랫폼이라는 두 가지 핵심 분야에 중점을 둔 전략적 AI 이니셔티브를 발표했습니다.

운영 개선 항목에는 자동 인력 검증, YY Circle 애플리케이션을 통한 AI 기반 고객 지원, 행동 데이터 활용의 스마트 출결 보장이 포함됩니다. 회사는 또한 자연어 처리와 대형 언어 모델로 구동되는 디지털 인터뷰어를 갖춘 AI 채용 플랫폼을 출시할 예정이며, 자동 이력서 파싱, 지능적 직무 매칭 및 종합적 후보자 평가를 제공합니다.

CEO 마이크 푸(Mike Fu)는 AI가 YY Group의 전략적 성장 엔진이 될 것이며, 마진 강화, 서비스 범위 확대, 고객 전환율 향상과 함께 고객당 평균 수익 증대를 목표로 한다고 강조했습니다.

YY Group (NASDAQ:YYGH), fournisseur de premier plan de solutions de personnel et de services intégrés de gestion des installations, a annoncé une initiative stratégique en IA axée sur deux volets principaux : l’amélioration de l’efficacité opérationnelle et une nouvelle plateforme de recrutement alimentée par l’IA.

Les améliorations opérationnelles comprennent la vérification automatisée des effectifs, le support client piloté par l’IA via l’application YY Circle et la garantie intelligente de présence utilisant des données comportementales. La société lance également une plateforme de recrutement dotée d’un Intervieweur Numérique reposant sur le traitement du langage naturel et de grands modèles linguistiques, offrant l’analyse automatisée des CV, un jumelage intelligent des postes et une évaluation complète des candidats.

Le PDG Mike Fu a souligné que l’IA servirait de moteur stratégique de croissance pour YY Group, visant à renforcer les marges, approfondir l’offre de services et augmenter la conversion des clients tout en augmentant le revenu moyen par client.

YY Group (NASDAQ:YYGH), ein führender Anbieter von Personallösungen und integrierten Facility-Management-Diensten, hat eine strategische KI-Initiative angekündigt, die sich auf zwei Hauptbereiche konzentriert: Steigerung der operativen Effizienz und eine neue KI-gestützte Recruiting-Plattform.

Zu den operativen Verbesserungen zählen die automatisierte Personalverifizierung, KI-gestützter Kundensupport über die YY Circle-App und eine intelligente Anwesenheitsabsicherung mittels Verhaltensdaten. Das Unternehmen bringt zudem eine Recruiting-Plattform mit einem Digitalen Interviewer auf Basis von Natural Language Processing und großen Sprachmodellen auf den Markt, die automatisches Lebenslauf-Parsing, intelligentes Matching von Stellen und umfassende Kandidatenbewertungen bietet.

CEO Mike Fu betonte, dass KI als strategischer Wachstumsmotor für YY Group dienen werde, mit dem Ziel, Margen zu stärken, das Dienstleistungsangebot zu vertiefen und die Kundenkonversion zu erhöhen sowie den durchschnittlichen Umsatz pro Kunde zu steigern.

Positive



Introduction of AI-powered operational efficiencies to reduce costs and improve service delivery

Launch of new AI recruitment platform expanding into full-time hiring market

Enhanced service offerings expected to increase customer stickiness and revenue per client

Strategic expansion of YY Circle platform creating additional revenue channels

Negative



Significant investment and development costs implied for AI implementation

Potential execution risks in expanding into new market segments

Competition from established recruitment platforms could affect market penetration

Insights


YY Group’s dual AI strategy enhances operational efficiency and expands into permanent recruitment market, potentially boosting margins and revenue streams.

YY Group’s strategic pivot toward AI represents a comprehensive dual-approach transformation that warrants investor attention. The company is deploying AI across three operational areas: workforce verification, customer support, and attendance management. The integration of AI into these core functions should translate to meaningful cost efficiencies through reduced manual verification processes, lower customer service headcount requirements, and improved resource allocation.

More significant is YY Group’s expansion into the full-time recruitment market through its AI-powered platform. This move represents a natural extension of their existing YY Circle platform while addressing a substantially larger addressable market. The platform’s core technology—an AI Digital Interviewer using natural language processing—introduces several competitive advantages including standardized evaluation criteria, asynchronous interviewing capabilities, and automated candidate assessment.

From a technical perspective, the platform architecture shows sophisticated integration of multiple AI capabilities: automated résumé parsing, intelligent job matching, and a candidate evaluation engine. This approach creates multiple monetization opportunities beyond traditional recruitment models. By combining operational AI enhancements with a new market entry, YY Group is positioning itself as a comprehensive workforce solutions provider rather than merely a staffing company—a distinction that typically commands higher valuation multiples in public markets.

The long-term viability of this strategy depends on the AI’s actual performance metrics and adoption rates among enterprise clients, which aren’t quantified in this announcement. However, the planned feature roadmap including multi-language support and system integration capabilities suggests a well-developed technical vision that could establish meaningful competitive differentiation.

YY Group’s AI initiative represents a strategic pivot with dual revenue implications. The operational efficiency enhancements should directly impact the bottom line through cost reduction in core business functions. The automated workforce verification system addresses a critical friction point in the on-demand staffing industry—rapidly validating worker qualifications—which typically requires significant human resources investment. Similarly, the AI customer service implementation potentially eliminates substantial overhead costs while maintaining service quality.

The more transformative element is the company’s expansion into the permanent recruitment market. This represents both a vertical integration of their existing business model and an entry into a higher-margin segment. By leveraging their existing client relationships to offer full-time hiring solutions, YY Group can potentially increase average revenue per customer significantly while utilizing much of their existing infrastructure.

From a competitive positioning standpoint, this move places YY Group in direct competition with established recruitment platforms but with a potential technological advantage through their AI Digital Interviewer. The asynchronous interviewing capability specifically addresses a major inefficiency in traditional hiring processes by eliminating scheduling conflicts and reducing time-to-hire.

The business model appears designed to create a network effect—as more employers and candidates utilize the platform, the AI’s matching capabilities should theoretically improve, creating a virtuous cycle of increased value. While the press release lacks specific financial projections or monetization details, the strategic rationale is sound: expand service offerings to existing clients while leveraging proprietary AI technology to enter adjacent markets with higher margins. This represents a coherent growth strategy that leverages the company’s existing assets while creating potential new revenue streams.













08/18/2025 – 08:00 AM


Singapore , Aug. 18, 2025 (GLOBE NEWSWIRE) — YY Group Holding Limited (Nasdaq: YYGH) (“YY Group,” “YYGH” or the “Company”), a leading global provider of on-demand workforce solutions and integrated facilities management (“IFM”) services, today announced that its dual-engine artificial intelligence (“AI”) algorithm has been designated as the Company’s core strategic asset for the next phase of growth. This initiative is designed to accelerate the pace of internal and external technology upgrades while broadening future revenue streams.

This strategic initiative encompasses two key directions: AI-driven operational efficiency enhancements and the launch of a next-generation AI-powered recruitment platform. Together, these efforts underscore YY Group’s commitment to innovation, sustainable expansion, and long-term value creation.

AI-Driven Operational Efficiency Enhancements

YY Group has deployed advanced AI capabilities across its core business processes to optimize workflows, reduce operating costs, and maintain consistent service delivery while improving energy efficiency. Key enhancements include:

Automated Workforce Verification: Leveraging AI to rapidly verify worker identities, qualifications, and employment histories, accelerating onboarding while ensuring reliability and accuracy of workforce supply.AI-Powered Customer Support: Embedding an intelligent, human-like AI customer service system within the YY Circle application to handle account updates, payment tracking, service navigation, and technical support across multiple request channels. This reduces response times, lowers customer service costs, and delivers a near-human support experience.Smart Attendance Assurance: Utilizing historical behavioral data (e.g., punctuality, shift acceptance rate, responsiveness) to deliver personalized reminders, ensuring timely attendance and improving service reliability and consistency for clients.

These enhancements directly strengthen operational efficiency, with employee productivity gains serving as a foundational principle of YY Group’s AI integration strategy.

AI Recruitment Platform: A New Growth Engine

In parallel, YY Group is developing a comprehensive AI-driven recruitment platform, marking its strategic entry into the full-time hiring market. This expansion represents a natural extension of the Company’s existing flexible workforce platform, YY Circle, and directly responds to customer demand for a single, trusted partner capable of meeting both flexible and permanent hiring needs.

At the core of the platform is an AI Digital Interviewer that leverages advanced natural language processing and large language models to conduct structured asynchronous interviews. The system generates personalized questions, analyzes text and voice responses, and applies standardized evaluation criteria to ensure fairness, scalability, and high-quality data output.

Additional platform features include automated résumé parsing, intelligent job matching, and a candidate evaluation engine that scores applicants based on relevance, fluency, and confidence. Recruiters benefit from a centralized management console, while candidates enjoy a seamless end-to-end experience, from job browsing to application tracking, accessible via both mobile and web interfaces.

The platform is designed to shorten recruitment cycles, improve matching quality, and deliver actionable insights beyond traditional résumé screening. Full-time hiring will be available at launch, with part-time recruitment integration into YY Circle to follow. Future enhancements are expected to include multi-language support, multimodal video analysis, and enterprise system integration, further expanding the platform’s reach and monetization potential.

Mike Fu, Chief Executive Officer of YY Group, commented:

“AI is not just a tool for efficiency; it is a strategic growth engine for YY Group’s next stage of development. Our operational upgrades will enable us to handle more transactions, accelerate workforce matching, and respond to client needs more effectively, directly translating into stronger margins. At the same time, the AI recruitment platform will deepen our service offerings for existing clients, increase client conversion, and raise average revenue per customer.”

Through the integration of AI technology and user-centric design, YY Group aims to further strengthen the competitive moat of its YY Circle platform, expand service boundaries, and consistently create long-term value for shareholders, clients, and users. The Company expects these strategic initiatives to enhance customer stickiness, attract new clients, and open additional revenue channels, fueling sustainable long-term growth.

Safe Harbor Statement

This press release contains forward-looking statements within the meaning of the “safe harbor” provisions of the U.S. Private Securities Litigation Reform Act of 1995. These forward-looking statements include, without limitation, statements relating to the expected performance and impact of the newly awarded facility service contracts, YY Group Holding Limited’s (“the Company”) business outlook, strategic initiatives, and operational plans. These statements are based on the current expectations and beliefs of the Company’s management and are subject to a number of risks, uncertainties, and assumptions. Factors that could cause actual results to differ materially from those expressed or implied in any forward-looking statement include, but are not limited to: (i) developments in the Integrated Facilities Management (IFM) sector in Singapore and other markets; (ii) fluctuations in capital markets and overall economic conditions; (iii) our ability to execute and manage new and existing contracts effectively; (iv) regulatory changes or government policy developments; (v) our capacity to expand operationally while maintaining service quality; and (vi) other risks and uncertainties disclosed in the Company’s filings with the U.S. Securities and Exchange Commission. In some cases, forward-looking statements can be identified by terminology such as “may,” “will,” “expect,” “anticipate,” “target,” “aim,” “estimate,” “intend,” “plan,” “believe,” “potential,” “continue,” or other similar expressions. These statements are made only as of the date of this press release. The Company undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise, except as required by applicable law.

About YY Holdings Limited:

YY Group Holding Limited (Nasdaq: YYGH) is a Singapore-headquartered, technology-enabled platform providing flexible, scalable workforce solutions and integrated facility management (IFM) services across Asia and beyond. The Group operates through two core verticals: on-demand staffing and IFM, delivering agile, reliable support to industries such as hospitality, logistics, retail, and healthcare.

Leveraging proprietary digital platforms and IoT-driven systems, YY Group enables clients to meet fluctuating labor demands and maintain high-performance environments. In addition to its core operations in Singapore and Malaysia, the Group maintains a growing presence in Asia, Europe, Africa, Oceania and the Middle East.

Listed on the Nasdaq Capital Market, YY Group is committed to service excellence, operational innovation, and long-term value creation for clients and shareholders.

For more information on the Company, please log on to https://yygroupholding.com/.

Investor Contact
Phua Zhi Yong, Chief Financial Officer
YY Group
enquiries@yygroupholding.com

Mark Niu, Chief Strategy Officer,
YY Group
mark.niu@yygroupholding.com











FAQ



What AI features has YY Group (YYGH) announced in August 2025?


YY Group announced three main AI features: automated workforce verification, AI-powered customer support in the YY Circle app, and smart attendance assurance using behavioral data. They also launched an AI recruitment platform with digital interviewing capabilities.


How will the new AI recruitment platform benefit YYGH’s business?


The AI recruitment platform will help YYGH expand into the full-time hiring market, shorten recruitment cycles, improve matching quality, and increase revenue per customer through enhanced service offerings.


What are the key components of YYGH’s AI Digital Interviewer?


The AI Digital Interviewer uses natural language processing and large language models to conduct structured asynchronous interviews, generate personalized questions, analyze responses, and apply standardized evaluation criteria.


How does YY Group plan to monetize its new AI initiatives?


YY Group plans to monetize through operational cost reduction, increased service efficiency, higher client conversion rates, and new revenue streams from the full-time recruitment platform.


What future enhancements are planned for YYGH’s AI recruitment platform?


Future enhancements include multi-language support, multimodal video analysis, and enterprise system integration to expand the platform’s reach and monetization potential.








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