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Customer experience leaders are highlighting the changing role of artificial intelligence in contact centres and customer service amid National Customer…
Data analytics startup Incorta Inc. today announced major updates to its platform, including an artificial intelligence-first vision to become the core decision…
Microsoft CEO Satya Nadella on Thursday tweeted a video of his company’s first deployed massive AI system — or AI…
The best dev teams scale impact, not headcount. In this session, founders from Charlie Labs, Warp, CodeRabbit, and Jam will…
Web 3 Journalist Tim Hakki Web 3 Journalist Tim Hakki About Author A journalist and copywriter with a decade’s experience…
Current large language models (LLMs) and spoken language models (SLMs) begin thinking and taking actions only after the user has…
Large Multimodal Models (LMMs) have achieved remarkable progress across various capabilities; however, complex video reasoning in the scientific…
Industry Applications
Tesla (NASDAQ: TSLA) has had a few weeks of overwhelmingly bullish events, and it is inciting several…
Tesla (NASDAQ: TSLA) has had a few weeks of overwhelmingly bullish events, and it is inciting several…
Tesla (NASDAQ: TSLA) has had a few weeks of overwhelmingly bullish events, and it is inciting several…
eWeek content and product recommendations are editorially independent. We may make money when you click on links to our partners.…
The launch of ChatGPT in 2022 didn’t so much cause a shift in the search landscape as trigger a series…
ChatGPT maker OpenAI has released a new research paper, which suggests AI tools like Claude Opus and Google Gemini can…
pressureUA/iStock/Getty Images Plus via Getty ImagesFollow ZDNET: Add us as a preferred source on Google. ZDNET’s key takeaways Several frontier…
Meta Platforms Inc. has teamed up with Booz Allen Holding Corp., a U.S. government contractor, to develop an…
A high-profile legal case has unearthed a trove of internal Meta communications, and one particular document has caught…
Meta Platforms experienced a notable price move of 9%, significantly outpacing the broader market’s 5% gain over the…
Customer Service AI
Accenture is advancing agentic AI with support for Gemini Enterprise, a new agentic platform designed to bring the full power of Google’s AI to every employee and every workflow. With Accenture’s deep experience in cloud and AI technologies, engineering capabilities, and technical expertise on Google Cloud technology,…