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Open AI

Olivier Godement, Jeff Harris, Iaroslav Tverdokhlib, and Yi Shen introduce and demo three new audio models in the API—two speech-to-text…

Customer Service AI

Cisco recently announced significant enhancements to its Webex Customer Experience portfolio, set to feature an AI-powered Quality Management (QM) system aimed at improving contact center operations. This development promises to reshape how small businesses manage customer interactions, blending advanced artificial intelligence with traditional human oversight. The new…

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