TRENDING NEWS
In the benefits administration industry, claims processing is a vital operational pillar that makes sure employees and beneficiaries receive timely…
Large cyber players are scrambling to own AI security, as demonstrated by their 7 recent acquisitions, including 4 in September…
By the California Partners Project, Crunchbase and illumyn Impact This report was produced through a collaboration between the California Partners…
Food supply chains are notoriously messy. Orders arrive through different channels, staff spend hours manually entering them into clunky enterprise…
Image composition aims to seamlessly insert a user-specified object into a new scene, but existing models struggle with…
Industry Applications
China’s regulatory agency handling automotive concerns has released a draft on what it is considering to be…
HSF Kramer has launched a diagnostic tool designed to help inhouse teams achieve better use of AI.…
Someone going by the name of ‘Amazing-Dance9429’ set social media alight this week by posting on Reddit…
pressureUA/iStock/Getty Images Plus via Getty ImagesFollow ZDNET: Add us as a preferred source on Google. ZDNET’s key takeaways Several frontier…
Mankind Pharma said it was collaborating with OpenAI to institutionalize AI across its value chain. Mankind will integrate OpenAI Enterprise…
ChatGPT developer OpenAI announced new teen safety features Tuesday, including an age-prediction system and ID age verification in some countries.In…
Jul 24, 2025 12:37:00 A study on AI Consult, an AI system for healthcare that only activates when there is…
A high-profile legal case has unearthed a trove of internal Meta communications, and one particular document has caught…
A high-profile legal case has unearthed a trove of internal Meta communications, and one particular document has caught…
Meta constructed the Llama 4 models using a mixture-of-experts (MoE) architecture, which is one way around the limitations…
Customer Service AI
Yuichiro Chino/Moment via GettyFollow ZDNET: Add us as a preferred source on Google.ZDNET’s key takeawaysAI agents can reduce service costs by more than 20%.Service leaders are investing in tech and data integration. Only 46% of service reps’ time is spent engaging customers.The 2025 State of Service report from Salesforce found that four…