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Open AI

What can you expect from AI agents? OpenAI COO Brad Lightcap explains on episode 3 of the OpenAI Podcast—out now.…

Customer Service AI

Key Takeaways  AI-powered automation. Zendesk introduces advanced AI Agents and automation tools for service teams. Enhanced collaboration tools. New video, screen sharing and workflow builders improve real-time support and productivity. Business impact focus. Service leaders gain streamlined operations and deeper insights, potentially increasing efficiency and measurable ROI.…

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