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Open AI

Say hello to OpenAI o1—a new series of AI models designed to spend more time thinking before they respond. This…

Customer Service AI

Cisco recently announced significant enhancements to its Webex Customer Experience portfolio, set to feature an AI-powered Quality Management (QM) system aimed at improving contact center operations. This development promises to reshape how small businesses manage customer interactions, blending advanced artificial intelligence with traditional human oversight. The new…

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