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9:15 AM (0:46:41) Opening (Matthias Plappert, OpenAI) 9:30 AM (0:57:22) Learning Dexterity (Wojciech Zaremba, OpenAI) 10:15 AM Coffee Break &…

Customer Service AI

A new report by MIT Technology Review Insights reveals how brands can deliver enhanced customer experience, balancing AI with the human touch. The new report, “The connected customer,” is an MIT Technology Review Insights report sponsored by NiCE. This report draws on in-depth interviews with senior executives and experts from Metrigy Research…

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