TRENDING NEWS
In a blog post on Wednesday, OpenAI said that Beijing-backed Zhipu AI had made “notable progress” in the global AI race. The startup is offering AI infrastructure solutions to governments around the world, OpenAI said. “While…
[Submitted on 3 Mar 2025 (v1), last revised 3 Jul 2025 (this version, v2)] View a PDF of the paper…
Nestlé’s R&D team has collaborated with IBM Research to develop new AI tools, including one said to be capable of…
Subsurface scattering is a technique to model light transport not between surfaces, but volumes – it therefore enables rendering digital…
The European Union has reaffirmed its commitment to its AI Act timeline, rejecting calls from major technology companies to delay…
Shutterstock Inc. SSTK, a well-known platform for images and videos, has entered into a partnership with Reka AI,…
Industry Applications
Tech companies that are cutting jobs and leaning more on artificial intelligence are also disrupting themselves.Amazon’s Chief…
CANNES — Wall Street’s new plumbing is being built on Ethereum and this week its architects took…
Tesla has gotten off to a slow start in 2025, as the first half of the year…
In a bid to retain its staffers amid a Meta poaching spree, OpenAI is giving them a mandatory week-long vacation.According…
Mark Chen, the chief research officer at OpenAI, sent a forceful memo to staff on Saturday, promising to go head-to-head…
Meta CEO Mark Zuckerberg just hired his dream team of AI avengers, raising the stakes in the all-out battle between…
As Mark Zuckerberg staffs up Meta’s new superintelligence lab, he’s offered top tier research talent pay packages of up to…
A high-profile legal case has unearthed a trove of internal Meta communications, and one particular document has caught…
Welcome to the Greatest Show on Earth: The AI Revolution Ladies and gentlemen, gather around! The tech circus…
Generative AI has undoubtedly taken center stage in modern computing, and Microsoft hasn’t pulled punches while deeply integrating…
Customer Service AI
GUANGXI ZHUANG, CHINA — A study conducted by researchers affiliated with Guangxi Power Grid and Chinese universities, participated by 13 customer service representatives (CSRs), reveals that AI assistants, while promising efficiency, often introduce new challenges for customer service representatives. Workers report inaccuracies, additional verification tasks, and unreliable emotion…