TRENDING NEWS
Companies need to hire fast and hire well, but managing a flood of applications in a tight hiring timeline is…
On Monday, California Governor Gavin Newsom signed the Transparency in Frontier Artificial Intelligence Act into law, requiring AI companies to…
The history of search offers clues about where we’re headed in the AI era – but there’s more to learn…
On-Site Salon Integrates Real-World Testing, Virtual Collaboration, and Professional Expertise into the Product Development Process OMAHA, Neb., Sept. 30, 2025…
OpenAI has announced the latest version of its AI-powered text-to-video generator and the results are seriously impressive. Announced…
Industry Applications
In windswept, remote Thacker Pass in the far northern reaches of Nevada permits approved for a massive…
Join us tomorrow evening at the LexisNexis ‘Legal Tech Speakeasy’ event this Wednesday, 1 October, 6.30PM, at…
Lexroom, one of only a small number of Italian legal tech startups and now a contender in…
ChatGPT maker OpenAI has released a new research paper, which suggests AI tools like Claude Opus and Google Gemini can…
pressureUA/iStock/Getty Images Plus via Getty ImagesFollow ZDNET: Add us as a preferred source on Google. ZDNET’s key takeaways Several frontier…
Mankind Pharma said it was collaborating with OpenAI to institutionalize AI across its value chain. Mankind will integrate OpenAI Enterprise…
ChatGPT developer OpenAI announced new teen safety features Tuesday, including an age-prediction system and ID age verification in some countries.In…
A high-profile legal case has unearthed a trove of internal Meta communications, and one particular document has caught…
Meta Platforms Inc. has teamed up with Booz Allen Holding Corp., a U.S. government contractor, to develop an…
Meta’s Llama AI initiative, a cornerstone of its open-source artificial intelligence strategy, is facing a significant challenge as…
Customer Service AI
AI’s true superpower lies in accelerating human capability and individualizing the customer’s experience.gettyThe promise of artificial intelligence (AI) in customer experience has been clear: create more personalized interactions, reduce friction and build stronger relationships with customers. Yet despite large investments in AI technology, customers still don’t trust…