TRENDING NEWS
An abrupt decision by American artificial intelligence firm Anthropic to restrict service to Chinese-owned entities anywhere in the world has…
When you buy through links on our articles, Future and its syndication partners may earn a commission.Credit: ChatGPT vs ClaudeWhether…
Too Long; Didn’t Read:In Finland 2025, customer service pros must adopt agentic AI, GDPR‑safe workflows and upskilling: pilots backed by…
Too Long; Didn’t Read:In Ethiopia 2025, AI can transform customer service amid 85.4M cellular connections, median age 19.1, but only…
Radiologic diagnostic errors-under-reading errors, inattentional blindness, and communication failures-remain prevalent in clinical practice. These issues often stem from…
Industry Applications
The Sizewell A and B nuclear power stations, operated by Electricite de France SA (EDF), in Sizewell,…
Pioneering genAI platform Legora is to partner with Deloitte Legal in the UK on a range of…
The Federal Aviation Administration (FAA) has wrapped up a series of public hearings on SpaceX’s proposal to…
An artificial intelligence-powered search engine by OpenAI could make headlines on Monday, as several inside sources claim the AI giant…
Meta Platforms Inc. (NASDAQ:META) has reportedly invested a staggering $250 million to secure the talents of 24-year-old AI prodigy, Matt Deitke.…
Anthropic on Wednesday introduced Claude’s Max plan, a new subscription tier for its viral chatbot and ChatGPT competitor. The plan…
In an aggressive race of Artificial intelligence supremacy, Meta CEO Mark Zuckerberg has appointed co-creator of ChatGPT and an ex…
Mark Zuckerberg, the founder and CEO of Meta Platforms, thinks that the future of artificial technology (AI) lies…
A high-profile legal case has unearthed a trove of internal Meta communications, and one particular document has caught…
Meta, the parent company of Facebook and WhatsApp, is stepping up its efforts to transform citizen service delivery…
Customer Service AI
Salesforce CEO Marc Benioff disclosed on July 30, 2025, that artificial intelligence agents currently perform 30% to 50% of all work within the company itself. According to Benioff, these AI systems have successfully resolved 85% of Salesforce’s customer service inquiries and qualify sales leads 40% faster than…