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Open AI

Mia Glaese, Rapha Gontijo Lopes, Youlong Cheng, Jason Teplitz, and Alex Paino introduce and demo GPT-4.5. source

Customer Service AI

The Gist AI-first support: Zoom is shifting from phone-centric support to AI-assisted voice and chat that route customers to the right answer or the right person — fast. Knowledge powers AI: Robust knowledge management (product docs + agent learnings + case notes) is the backbone for reducing…

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