TRENDING NEWS
On the Dash: Stellantis and Mistral AI are expanding their partnership to embed artificial intelligence across the automaker’s operations. New…
By Heekyong Yang and Hyunjoo JinSEOUL (Reuters) -Samsung Electronics and SK Hynix have signed letters of intent to supply memory…
Investors should consider gold as a hedge if the U.S. government shutdown drags on longer than expected, according to Wall…
International Business Machines (NYSE:IBM) and Advanced Micro Devices (NASDAQ:AMD) announced on Wednesday a strategic collaboration to provide Zyphra, a San…
The relationship between computing systems and the brain has served as motivation for pioneering theoreticians since John von…
Industry Applications
Insurance-focused law firm Kennedys has formed a partnership with Spellbook to support legal AI training for its…
Investors should consider gold as a hedge if the U.S. government shutdown drags on longer than expected,…
The $7,500 EV tax credit has officially expired, as it came to its closure at midnight on…
ChatGPT maker OpenAI has released a new research paper, which suggests AI tools like Claude Opus and Google Gemini can…
pressureUA/iStock/Getty Images Plus via Getty ImagesFollow ZDNET: Add us as a preferred source on Google. ZDNET’s key takeaways Several frontier…
Mankind Pharma said it was collaborating with OpenAI to institutionalize AI across its value chain. Mankind will integrate OpenAI Enterprise…
ChatGPT developer OpenAI announced new teen safety features Tuesday, including an age-prediction system and ID age verification in some countries.In…
A high-profile legal case has unearthed a trove of internal Meta communications, and one particular document has caught…
Meta has introduced the ‘Llama Startup Program’, a strategic initiative aimed at empowering early-stage companies in the United…
Booz Allen Hamilton BAH and Meta Platforms Inc. META have introduced an AI solution named “Space Llama,” designed…
Customer Service AI
Experiments were carried out to determine the effectiveness of the proposed method to assess the influence of customer emotions expressed during contact center hotline conversations on the accuracy of intent recognition. Recognizing that performance can be sensitive to input data quality, three sets of experiments were performed.…