Trade tensions between China and the U.S. regarding semiconductors just got even more strained. On Monday, China’s State Administration for Market Regulation ruled that semiconductor giant Nvidia was in violation of the country’s antitrust regulations, as…

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Over the past year, Genesys and Zoom have launched tight integrations with ServiceNow Customer Service Management (CSM), the widely utilized customer support CRM.Unlike other integrations, these embed several of the CCaaS vendors’ tools, including voice and digital channels, call management, and routing, natively inside ServiceNow CSM.The integrations…

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