TRENDING NEWS
Premier one-day CFO conference celebrates 23rd year offering insights and expertise from MIT Faculty and leading financial executives CAMBRIDGE, Mass.,…
Character.AI received a cease-and-desist letter from Disney, urging the chatbot company to remove Disney characters from among the millions of…
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On Tuesday, OpenAI announced Sora 2, its second-generation video-synthesis AI model that can now generate videos in a variety of…
India’s youngest billionaire is an AI founder; From IIT Madras to Hurun Rich list, all about Perplexity CEO…
Industry Applications
The $7,500 EV tax credit has officially expired, as it came to its closure at midnight on…
Insurance-focused law firm Kennedys has formed a partnership with Spellbook to support legal AI training for its…
Investors should consider gold as a hedge if the U.S. government shutdown drags on longer than expected,…
ChatGPT maker OpenAI has released a new research paper, which suggests AI tools like Claude Opus and Google Gemini can…
pressureUA/iStock/Getty Images Plus via Getty ImagesFollow ZDNET: Add us as a preferred source on Google. ZDNET’s key takeaways Several frontier…
Mankind Pharma said it was collaborating with OpenAI to institutionalize AI across its value chain. Mankind will integrate OpenAI Enterprise…
ChatGPT developer OpenAI announced new teen safety features Tuesday, including an age-prediction system and ID age verification in some countries.In…
Meta has introduced the ‘Llama Startup Program’, a strategic initiative aimed at empowering early-stage companies in the United…
Meta Platforms Inc. has teamed up with Booz Allen Holding Corp., a U.S. government contractor, to develop an…
Meta, the parent company of Facebook and WhatsApp, is stepping up its efforts to transform citizen service delivery…
Customer Service AI
Experiments were carried out to determine the effectiveness of the proposed method to assess the influence of customer emotions expressed during contact center hotline conversations on the accuracy of intent recognition. Recognizing that performance can be sensitive to input data quality, three sets of experiments were performed.…