TRENDING NEWS
Developing autonomous agents that effectively interact with Graphic User Interfaces (GUIs) remains a challenging open problem, especially for small on-device…
This post was co-written with Shriram Sridharan, Taeuk Kang, and Santhosh Kumar Manavasi Lakshminarayanan from Rox. Rox is building a…
The US General Services Administration (GSA), the federal agency responsible for managing the US government’s policies relating to procurement, property,…
Meta hit back at the New York Times over an op-ed it published by Joseph Gordon-Levitt that attacks Mark Zuckerberg…
Chinese AI maker DeepSeek will be able to slash API prices by more than 50% following the launch…
Industry Applications
Legal AI startup August has launched Personas, ‘a memory layer purpose-built for legal work’, which remembers how…
While harvesting a field of irrigated corn, Quentin Connealy noticed something unusual: The dryland corners were outyielding…
Saga, which has its roots in Holland and Norway, has raised over €1.5 million in a Seed…
ChatGPT maker OpenAI has released a new research paper, which suggests AI tools like Claude Opus and Google Gemini can…
pressureUA/iStock/Getty Images Plus via Getty ImagesFollow ZDNET: Add us as a preferred source on Google. ZDNET’s key takeaways Several frontier…
Mankind Pharma said it was collaborating with OpenAI to institutionalize AI across its value chain. Mankind will integrate OpenAI Enterprise…
ChatGPT developer OpenAI announced new teen safety features Tuesday, including an age-prediction system and ID age verification in some countries.In…
Meta Platforms experienced a notable price move of 9%, significantly outpacing the broader market’s 5% gain over the…
Meta Platforms Inc. has teamed up with Booz Allen Holding Corp., a U.S. government contractor, to develop an…
Booz Allen Hamilton BAH and Meta Platforms Inc. META have introduced an AI solution named “Space Llama,” designed…
Customer Service AI
Experiments were carried out to determine the effectiveness of the proposed method to assess the influence of customer emotions expressed during contact center hotline conversations on the accuracy of intent recognition. Recognizing that performance can be sensitive to input data quality, three sets of experiments were performed.…