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Dive Brief: Citi appointed former IBM executive Shobhit Varshney as its head of AI, COO Anand Selvakesari said in a Tuesday internal memo reviewed by CIO…

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Customer Service AI

Customer ServicePhoto: Generated by AI. Adobe Stock.September 12, 2025A hefty majority, 88%, of consumers are satisfied with interactions handled by human customer service agent compared to 60% who feel the same about AI-driven help interactions.Those are top findings from Verizon’s CX Annual Insights report that reveals the…

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