TRENDING NEWS
As small businesses navigate the evolving landscape of customer support, they are consistently on the lookout for solutions that streamline…
Have you tried it yet? 🎥: Angelica Georges source
Nedgia, Naturgy Group’s gas distributor, transformed its customer service model. The company implemented a pioneering virtual agent solution powered by…
As artificial intelligence races toward everyday adoption, experts have come together — again — to express worry over technology’s potential…
C3.ai, Inc. AI and SoundHound AI, Inc. SOUN are pure-play AI companies riding the artificial intelligence investment wave.…
Industry Applications
A patient in London was mistakenly invited to a diabetic screening after an AI-generated medical record falsely…
Waymo has responded to Tesla’s Robotaxi expansion in Austin with a bold statement by extending its own…
Jack Dorsey, co-founder and chief executive officer of Twitter Inc. and Square Inc., listens during the Bitcoin…
JPMorgan Chase is doing something it’s never done before: publishing equity research on a private company.The bank is moving beyond…
Anthropic announced Claude artificial intelligence tools for the financial services sector. The AI tools can help financial professionals make investment…
Mark Zuckerberg notified Meta staff today to introduce them to the new superintelligence team. The memo, which WIRED obtained, lists…
“I feel a visceral feeling right now, as if someone has broken into our home and stolen something,” Chen wrote…
Meta Platforms Inc. has teamed up with Booz Allen Holding Corp., a U.S. government contractor, to develop an…
A high-profile legal case has unearthed a trove of internal Meta communications, and one particular document has caught…
Meta has introduced the ‘Llama Startup Program’, a strategic initiative aimed at empowering early-stage companies in the United…
Customer Service AI
Nedgia, Naturgy Group’s gas distributor, transformed its customer service model. The company implemented a pioneering virtual agent solution powered by Generative AI. IBM Consulting designed and deployed this advanced system. This initiative integrates artificial intelligence into both telephone and digital channels. It aims to provide more detailed…