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Fidji Simo during a Bloomberg Originals feature in November 2024. Image: Bloomberg Originals YouTube eWEEK content and product recommendations are…

Customer Service AI

As customer service leaders prepare for agentic AI, they should apply what they’ve learned from GenAI so far.getty By Reza Soudagar, SAP In many companies, generative AI (GenAI) is either fully automating some aspects of customer support or helping service reps with repetitive tasks. Now, agentic AI…

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