Video: Delivery breakthrough? Swiss algorithm gives drones driving lessonRobots thrive in predictable, organized environments, such as warehouses that are arranged in grids. If drones are going to be able to deliver packages in cities, they’ll have…

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Salesforce has sent shockwaves through the global customer experience (CX) industry after Co-founder Marc Benioff revealed that the company had cut its customer service workforce by nearly half. Speaking on “The Logan Bartlett Show,” Benioff disclosed that Salesforce now employs only 5,000 customer service agents — down…

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