The gender wage gap widened in 2024 for the second consecutive year, according to new figures released by the US Census Bureau.Women working full-time earned a median salary equivalent to 81% of what their male counterparts…

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Over the past year, Genesys and Zoom have launched tight integrations with ServiceNow Customer Service Management (CSM), the widely utilized customer support CRM.Unlike other integrations, these embed several of the CCaaS vendors’ tools, including voice and digital channels, call management, and routing, natively inside ServiceNow CSM.The integrations…

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