A renewed focus on robots would suggest that OpenAI believes reaching artificial general intelligence (AGI)—AI that exceeds human intelligence—may require developing algorithms that are capable of interacting with the physical world.OpenAI did notable robotics research in…

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Customer Service AI

Over the past year, Genesys and Zoom have launched tight integrations with ServiceNow Customer Service Management (CSM), the widely utilized customer support CRM.Unlike other integrations, these embed several of the CCaaS vendors’ tools, including voice and digital channels, call management, and routing, natively inside ServiceNow CSM.The integrations…

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