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ZIWO Voice Agent automates customer service calls with a new AI-powered assistant. The solution supports natural conversations in Arabic, English,…
“Our vision is to make enterprise-level customer engagement technology accessible to small and medium-sized businesses,” said Bert Rodriguez, Owner and…
Joanna Mytkowska is the director of the Museum of Modern Art in Warsaw (MSN Warsaw), which moved into a high-profile…
For a second year in a row, Babson College, a private institution in Wellesley, beat out the Massachusetts Institute of…
By Ashish Kakran Every founder has heard the advice: timing is everything. The uncomfortable truth is that timing is also…
On Monday, Anthropic launched a new frontier model called Claude Sonnet 4.5, which it claims to offer state-of-the-art performance on…
Hangzhou-based AI developer DeepSeek has officially released DeepSeek V3.2-Exp, described as an “intermediate step” toward its next generation…
Industry Applications
Lucid Motors’ interim CEO Marc Winterhoff recently shared some of his thoughts on rival EV maker Tesla,…
Gold prices were poised for a second consecutive weekly gain on Friday, driven by safe-haven demand amid…
Lucid Motors’ interim CEO Marc Winterhoff recently shared some of his thoughts on rival EV maker Tesla,…
pressureUA/iStock/Getty Images Plus via Getty ImagesFollow ZDNET: Add us as a preferred source on Google. ZDNET’s key takeaways Several frontier…
Mankind Pharma said it was collaborating with OpenAI to institutionalize AI across its value chain. Mankind will integrate OpenAI Enterprise…
ChatGPT developer OpenAI announced new teen safety features Tuesday, including an age-prediction system and ID age verification in some countries.In…
Jul 24, 2025 12:37:00 A study on AI Consult, an AI system for healthcare that only activates when there is…
AI researchers have recently been asking themselves a version of the question, “Is that really Zuck?”As first reported…
Meta Platforms Inc. has teamed up with Booz Allen Holding Corp., a U.S. government contractor, to develop an…
A high-profile legal case has unearthed a trove of internal Meta communications, and one particular document has caught…
Customer Service AI
“Our vision is to make enterprise-level customer engagement technology accessible to small and medium-sized businesses,” said Bert Rodriguez, Owner and Manager of Chatbot Channels.Miami-based Chatbot Channels, founded and managed by Bert Rodriguez, has officially launched a next-generation conversational AI platform designed to help small and medium-sized enterprises…