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AI Research

Dive Brief: Citi appointed former IBM executive Shobhit Varshney as its head of AI, COO Anand Selvakesari said in a Tuesday internal memo reviewed by CIO…

Industry Applications

Open AI

Join Sam Altman, Greg Brockman, Sebastien Bubeck, Mark Chen, Yann Dubois, Brian Fioca, Adi Ganesh, Oliver Godement, Saachi Jain, Christina…

Customer Service AI

Customer ServicePhoto: Generated by AI. Adobe Stock.September 12, 2025A hefty majority, 88%, of consumers are satisfied with interactions handled by human customer service agent compared to 60% who feel the same about AI-driven help interactions.Those are top findings from Verizon’s CX Annual Insights report that reveals the…

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