TRENDING NEWS
Google is launching a new tool that uses AI to make it easier for Gmail users with Google Calendar to…
The Digital Readiness MisconceptionMany organisations approach digital transformation as a technology project installing systems, automating processes, upgrading platforms. But the…
President Donald Trump could still slap China with 100% tariffs on Nov. 1 or sooner, depending on Beijing’s next move…
Screenshot by Lance Whitney/ZDNETFollow ZDNET: Add us as a preferred source on Google.ZDNET’s key takeawaysMicrosoft is now testing its own in-house AI…
Advanced Micro Devices AMD is strengthening its position in the AI and data center markets by leveraging a…
Industry Applications
SpaceX aces its eleventh Starship test launch on Monday evening, marking the company’s second consecutive takeoff that…
President Donald Trump could still slap China with 100% tariffs on Nov. 1 or sooner, depending on…
SpaceX aces its eleventh Starship test launch on Monday evening, marking the company’s second consecutive takeoff that…
By Nick Robertson ( October 13, 2025, 19:00 GMT | Comment) — Artificial intelligence video generation models, such as OpenAI’s new Sora 2, pose a more significant…
eWeek content and product recommendations are editorially independent. We may make money when you click on links to our partners.…
The launch of ChatGPT in 2022 didn’t so much cause a shift in the search landscape as trigger a series…
ChatGPT maker OpenAI has released a new research paper, which suggests AI tools like Claude Opus and Google Gemini can…
pressureUA/iStock/Getty Images Plus via Getty ImagesFollow ZDNET: Add us as a preferred source on Google. ZDNET’s key takeaways Several frontier…
Marc Andreessen, the co-founder of venture capital firm Andreessen Horowitz (a16z), recently made a surprising revelation regarding artificial…
Meta, the parent company of Facebook and WhatsApp, is stepping up its efforts to transform citizen service delivery…
A high-profile legal case has unearthed a trove of internal Meta communications, and one particular document has caught…
Customer Service AI
The Gist Unified platform foundation. Kustomer embeds AI within a single, cohesive CX system. Integrated AI assistants. New AI tools handle search, workflows and agent tasks contextually. CX leader impact. Enables scaling support operations without more staff while maintaining quality. Kustomer announced on Oct. 14 a new…