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IBM CHRO Nickle LaMoureax doesn’t consider herself an AI optimist. Instead, she calls herself an AI realist. “AI is not…

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Customer Service AI

The Gist Rapid evolution. Voice AI for customer service is advancing quickly, fueled by major technology improvements. Core components. Four key technologies are driving both agent enablement and call automation. Expanding market. Current adoption is strong, with studies projecting striking annual growth ahead. Editor’s note: We’re kicking…

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