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A group of ex-Apple employees who co-created SwiftUI has launched a vibe coding iPhone app that takes voice or text…
We present Voice Evaluation of Reasoning Ability (VERA), a benchmark for evaluating reasoning ability in voice-interactive systems under real-time conversational…
This post is cowritten with Thomas Voss and Bernhard Hersberger from Hapag-Lloyd. Hapag-Lloyd is one of the world’s leading shipping…
Paris-based Mistral AI has signed a major deal with automaker Stellantis to deploy customized industrial AI models, following a €1.7…
Sora, OpenAI’s new video app, can generate footage of you doing all sorts of things. One thing it…
Industry Applications
ChatGPT maker OpenAI has released a new research paper, which suggests AI tools like Claude Opus and Google Gemini can…
pressureUA/iStock/Getty Images Plus via Getty ImagesFollow ZDNET: Add us as a preferred source on Google. ZDNET’s key takeaways Several frontier…
Mankind Pharma said it was collaborating with OpenAI to institutionalize AI across its value chain. Mankind will integrate OpenAI Enterprise…
ChatGPT developer OpenAI announced new teen safety features Tuesday, including an age-prediction system and ID age verification in some countries.In…
Mark Zuckerberg, the founder and CEO of Meta Platforms, thinks that the future of artificial technology (AI) lies…
Meta has introduced the ‘Llama Startup Program’, a strategic initiative aimed at empowering early-stage companies in the United…
Meta’s Llama AI initiative, a cornerstone of its open-source artificial intelligence strategy, is facing a significant challenge as…
Customer Service AI
Experiments were carried out to determine the effectiveness of the proposed method to assess the influence of customer emotions expressed during contact center hotline conversations on the accuracy of intent recognition. Recognizing that performance can be sensitive to input data quality, three sets of experiments were performed.…