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Have you ever felt understaffed or resource inefficient when a huge influx of customer queries comes your way?The answer to customer resolution and satisfaction is not mindless automation. Most of the time, your customer service tool…
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By Hakan Ersen and Miranda Murray FRANKFURT, June 27 (Reuters) We trust technology, but the moment it threatens our privacy,…
Historians don’t know when the Ancient Roman text “Res Gestae Divi Augusti,” a chronicle of Emperor Augustus’s deeds, was first…
Samsung has been tasked with turning customer support into a loyalty machine.NurPhoto via Getty Images In the 1980s, Jan Carlzon…
As AI platforms like ChatGPT, Gemini, and Perplexity become increasingly popular for looking up information on the internet, concerns have…
TikTok’s parent company, ByteDance, has launched a new version of its popular AI app, Doubao, which is the leading consumer-facing…
What you need to knowGoogle just unveiled Google Gemma, a pair of new-generation open models designed to help developers and…
This week, Alibaba’s Qwen team has released a new flagship open-source reasoning model that is shaking up the AI industry.…
Nvidia Corp. NVDA CEO Jensen Huang revealed the company’s straightforward chip allocation process during Wednesday’s All In Podcast, dismissing concerns…
Qualcomm is one of the companies that has been driving the development of artificial intelligence in the tech…
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AI Research
While Apple’s M1 processors have helped the Mac reach new performance heights, a few reports have exposed potential security issues with the celebrated system on a…
Industry Applications
Last week, OpenAI’s CEO Sam Altman said in a podcast that ChatGPT does not provide legal privilege or…
SHANGHAI (Reuters) -China’s artificial intelligence companies have announced two new industry alliances, aiming to develop a domestic…
Commercial banks have bought into a major $150 million financing deal for off-grid solar power in Kenya,…
I joined an AI training session for KPMG interns at the firm’s training center in Florida.The Big…
What if your videos could flow endlessly, telling stories without interruption or jarring transitions? With the latest Midjourney 7 AI video update, this vision is no longer…
Finance AI
SHANGHAI (Reuters) -China’s artificial intelligence companies have announced two new industry alliances, aiming to develop…
I joined an AI training session for KPMG interns at the firm’s training center in…
Open AI
The first product will be released in 2026 (Representative image) What’s the story OpenAI and Jony Ive’s first artificial intelligence…
OpenAI has included Alphabet’s Google Cloud among its suppliers to meet escalating demands for computing capacity, according to an updated…
Earlier this week, Anthropic received a $2.5 billion, five-year revolving credit line. Annualized revenue reached $2 billion in the first…
Credit: CC0 Public Domain Humans beat generative AI models made by Google and OpenAI at a top international mathematics competition,…
OpenAI has revealed its new and powerful ChatGPT agent, which is designed to automate complex tasks and execute multistep queries…
JPMorgan Chase is doing something it’s never done before: publishing equity research on a private company.The bank is moving beyond…
Meta’s Llama AI initiative, a cornerstone of its open-source artificial intelligence strategy, is facing a significant challenge as…
Welcome to the Greatest Show on Earth: The AI Revolution Ladies and gentlemen, gather around! The tech circus…
Booz Allen Hamilton BAH and Meta Platforms Inc. META have introduced an AI solution named “Space Llama,” designed…
Google DeepMind chief Demis Hassabis says there’s a coin‑flip chance that artificial general intelligence will arrive within five…
Customer Service AI
Artificial intelligence is rewriting the rules of corporate profitability in labor-intensive industries. From manufacturing to logistics and customer service, AI-driven workforce optimization is not merely automating tasks—it is redefining the economics of production, distribution, and engagement. As 2025 unfolds, the financial performance of early adopters reveals a…