TRENDING NEWS
Imagine an AI handling customer service tasks, such as managing 1,000 support tickets per month, thereby saving a business $50,000…
This holiday season, it’s expected that 56% of consumers will require same day shipping while mobile commerce is set to…
Accurate classification of products under the Harmonized Tariff Schedule (HTS) is a critical bottleneck in global trade, yet it has…
Google continues to push AI services into its core products. Just a few months ago, it started to roll out…
While Transformer-based models have demonstrated remarkable language modeling performance, their high complexities result in high costs when processing…
Industry Applications
pressureUA/iStock/Getty Images Plus via Getty ImagesFollow ZDNET: Add us as a preferred source on Google. ZDNET’s key takeaways Several frontier…
Mankind Pharma said it was collaborating with OpenAI to institutionalize AI across its value chain. Mankind will integrate OpenAI Enterprise…
ChatGPT developer OpenAI announced new teen safety features Tuesday, including an age-prediction system and ID age verification in some countries.In…
Jul 24, 2025 12:37:00 A study on AI Consult, an AI system for healthcare that only activates when there is…
A high-profile legal case has unearthed a trove of internal Meta communications, and one particular document has caught…
Meta, the parent company of Facebook and WhatsApp, is stepping up its efforts to transform citizen service delivery…
Meta’s Llama AI initiative, a cornerstone of its open-source artificial intelligence strategy, is facing a significant challenge as…
Customer Service AI
Public television program examines why AI often frustrates customers—and how Gladly is proving it can work differently SAN FRANCISCO, Sept. 29, 2025 /PRNewswire/ — All Access with Andy Garcia will spotlight Gladly, the Customer Experience platform powered by Customer AI, in an upcoming national segment on Public Television.…