TRENDING NEWS
This post is cowritten with Thomas Voss and Bernhard Hersberger from Hapag-Lloyd. Hapag-Lloyd is one of the world’s leading shipping…
Paris-based Mistral AI has signed a major deal with automaker Stellantis to deploy customized industrial AI models, following a €1.7…
Elizabeth Denny was named the new director of the Outsider Art Fair last week. Founded in 1993, the fair is…
“Speculation on top of speculation” can be used to describe any number of Elon Musk’s daily posts on his social…
Reinforcement Learning with Verifiable Rewards (RLVR) has emerged as a key ingredient for unlocking complex reasoning capabilities in…
Industry Applications
Sam Altman, chief executive officer of OpenAI Inc., during a media tour of the Stargate AI data…
The $7,500 EV tax credit has officially expired, as it came to its closure at midnight on…
Insurance-focused law firm Kennedys has formed a partnership with Spellbook to support legal AI training for its…
ChatGPT maker OpenAI has released a new research paper, which suggests AI tools like Claude Opus and Google Gemini can…
pressureUA/iStock/Getty Images Plus via Getty ImagesFollow ZDNET: Add us as a preferred source on Google. ZDNET’s key takeaways Several frontier…
Mankind Pharma said it was collaborating with OpenAI to institutionalize AI across its value chain. Mankind will integrate OpenAI Enterprise…
ChatGPT developer OpenAI announced new teen safety features Tuesday, including an age-prediction system and ID age verification in some countries.In…
Meta has introduced the ‘Llama Startup Program’, a strategic initiative aimed at empowering early-stage companies in the United…
Meta Platforms Inc. has teamed up with Booz Allen Holding Corp., a U.S. government contractor, to develop an…
A high-profile legal case has unearthed a trove of internal Meta communications, and one particular document has caught…
Customer Service AI
Experiments were carried out to determine the effectiveness of the proposed method to assess the influence of customer emotions expressed during contact center hotline conversations on the accuracy of intent recognition. Recognizing that performance can be sensitive to input data quality, three sets of experiments were performed.…