TRENDING NEWS
Tesla has gotten off to a slow start in 2025, as the first half of the year has not been…
Nestlé and IBM Research unveil a generative AI tool designed to accelerate the discovery of sustainable high-barrier food packaging materials.…
Introduction It is one of the few free, browser-based (no need to download the software), watermark-free AI-powered video editing tools,…
Feeling stuck while writing essays and not sure how to start or organize your ideas properly? You’re not alone. Many…
Multi-organ medical segmentation is a crucial component of medical image processing, essential for doctors to make accurate diagnoses…
Industry Applications
Mark Chen, the chief research officer at OpenAI, sent a forceful memo to staff on Saturday, promising to go head-to-head…
Meta CEO Mark Zuckerberg just hired his dream team of AI avengers, raising the stakes in the all-out battle between…
As Mark Zuckerberg staffs up Meta’s new superintelligence lab, he’s offered top tier research talent pay packages of up to…
Bob McGrew, the former chief research officer at OpenAI, said professional software engineers are not going to lose their jobs…
Meta, the parent company of Facebook and WhatsApp, is stepping up its efforts to transform citizen service delivery…
Meta has introduced the ‘Llama Startup Program’, a strategic initiative aimed at empowering early-stage companies in the United…
A high-profile legal case has unearthed a trove of internal Meta communications, and one particular document has caught…
Customer Service AI
GUANGXI ZHUANG, CHINA — A study conducted by researchers affiliated with Guangxi Power Grid and Chinese universities, participated by 13 customer service representatives (CSRs), reveals that AI assistants, while promising efficiency, often introduce new challenges for customer service representatives. Workers report inaccuracies, additional verification tasks, and unreliable emotion…