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Say hello to GPT-4o, our new flagship model which can reason across audio, vision, and text in real time. Learn…

Customer Service AI

Swedish fintech giant Klarna, once celebrated for its bold leap into artificial intelligence, is now facing an unexpected problem: software engineers and marketing staff answering customer complaints. The move, first reported by Business Insider, reflects a dramatic reversal after CEO Sebastian Siemiatkowski gutted the company’s customer service…

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