TRENDING NEWS
The Colorado town of Vail has settled a lawsuit brought by Danielle SeeWalker, a Denver-based Húŋkpapȟa Lakȟóta citizen of the…
Software investment firm Thoma Bravo plans to expand its artificial intelligence-powered customer experience (CX) offering by acquiring CX automation firm…
Perplexity wants to make search engines without AI a thing of the past. Cofounded by Aravind Srinivas, Johnny Ho, Denis…
Apple executives have reportedly discussed acquiring Mistral AI and Perplexity, The Information reports. Services chief Eddy Cue is apparently the…
Anthropic has begun limited testing of a Chrome extension that allows its Claude AI to directly use a…
Industry Applications
New videos from Australia have fueled speculations that Tesla’s Full Self-Driving (FSD) will be rolling out in…
The U.S. Supreme Court is shown March 17, 2025 in Washington, DC. Win Mcnamee | Getty ImagesPresident Donald…
New videos from Australia have fueled speculations that Tesla’s Full Self-Driving (FSD) will be rolling out in…
An artificial intelligence-powered search engine by OpenAI could make headlines on Monday, as several inside sources claim the AI giant…
Meta Platforms Inc. (NASDAQ:META) has reportedly invested a staggering $250 million to secure the talents of 24-year-old AI prodigy, Matt Deitke.…
Anthropic on Wednesday introduced Claude’s Max plan, a new subscription tier for its viral chatbot and ChatGPT competitor. The plan…
In an aggressive race of Artificial intelligence supremacy, Meta CEO Mark Zuckerberg has appointed co-creator of ChatGPT and an ex…
A high-profile legal case has unearthed a trove of internal Meta communications, and one particular document has caught…
Meta’s Llama AI initiative, a cornerstone of its open-source artificial intelligence strategy, is facing a significant challenge as…
On Friday, Meta and Booz Allen Hamilton began deploying Meta’s open-source artificial intelligence model, Llama, in space. Astronauts…
Customer Service AI
Let’s stop pretending: most AI agents deployed in contact centers today are underwhelming. They miss the point, literally. They misinterpret customer intent, create more work for agents, and erode brand trust with every failed interaction. And while expectations have skyrocketed, many brands are still clinging to outdated tools…