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Open AI

Say hello to OpenAI o1—a new series of AI models designed to spend more time thinking before they respond. This…

Customer Service AI

The Gist Personalization is priority. 31% of CX leaders are strongly positive about AI’s potential to personalize experiences, making it the top goal. Cost is the main hurdle. 42% cite tool expenses as their biggest AI challenge, with prediction accuracy and data integration also weighing heavily. CSAT…

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