The Digital Readiness MisconceptionMany organisations approach digital transformation as a technology project installing systems, automating processes, upgrading platforms. But the hard truth is that those investments often stall if people aren’t ready to use them differently.Digital…
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On Monday,Salesforce unveiled Agentforce Voice, a new feature that allows its Agentforce artificial intelligence platform to handle phone calls. This…
I’m basically from Spain, and studying in an English-speaking environment has had its fair share of challenges, especially when it…
We introduce MRMR, the first expert-level multidisciplinary multimodal retrieval benchmark requiring intensive reasoning. MRMR contains 1,502 queries spanning 23 domains,…
Organizations need solutions for people and AI agents to securely collaborate through a single interface to the organization’s data and…
Microsoft has unveiled its latest in-house artificial intelligence model, MAI-Image-1, a new text-to-image generator designed to challenge rivals like Google’s…
The ability to use, understand, and create tools is a hallmark of human intelligence, enabling sophisticated interaction with the physical…
Liam Knox | BloombergWashington — The Trump administration is inviting all U.S. colleges to participate in a compact — initially rejected by the Massachusetts…
Enterprises often find that when they fine-tune models, one effective approach to making a large language model (LLM) fit for…
Recently, the emergence of agentic RL has showcased that RL could also effectively improve the agentic reasoning ability…
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A high-profile legal case has unearthed a trove of internal Meta communications, and one particular document has caught…
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Customer Service AI
On Monday,Salesforce unveiled Agentforce Voice, a new feature that allows its Agentforce artificial intelligence platform to handle phone calls. This major development, announced on the eve of the Dreamforce conference in San Francisco, extends the capabilities of the software already used by over 12,000 companies for text-based…