TRENDING NEWS
1. YOUR RECRUITMENT COSTS BECOME GROWTH CAPITALWhen your employer brand works, candidates come to you. Paid channels and agency dependencies…
The Denver Museum of Nature & Science announced last week that it discovered a 67.5 million year old dinosaur fossil…
There will not be an edition of the Taipei Dangdai in 2026 as the art fair undergoes a “strategic re-evaluation,…
A new proposal for the the US pavilion at the 2026 Venice Biennale just dropped: This time, irreverent artist Andres…
Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to…
Industry Applications
A new association launched this week to help farmers navigate renewable energy projects: the Renewable Energy Farmers…
The Trump administration on Wednesday unveiled an AI Action Plan aimed at maintaining U.S. dominance in the rapidly…
The energy sector is lagging the S & P 500 this year, but Wolfe Research spotted a…
OpenAI has revealed its new and powerful ChatGPT agent, which is designed to automate complex tasks and execute multistep queries…
JPMorgan Chase is doing something it’s never done before: publishing equity research on a private company.The bank is moving beyond…
Anthropic announced Claude artificial intelligence tools for the financial services sector. The AI tools can help financial professionals make investment…
Mark Zuckerberg notified Meta staff today to introduce them to the new superintelligence team. The memo, which WIRED obtained, lists…
Meta, the parent company of Facebook and WhatsApp, is stepping up its efforts to transform citizen service delivery…
Booz Allen Hamilton BAH and Meta Platforms Inc. META have introduced an AI solution named “Space Llama,” designed…
In a blog post last July, Meta CEO Mark Zuckerberg said that “selling access” to Meta’s openly available…
Customer Service AI
As customer service leaders prepare for agentic AI, they should apply what they’ve learned from GenAI so far.getty By Reza Soudagar, SAP In many companies, generative AI (GenAI) is either fully automating some aspects of customer support or helping service reps with repetitive tasks. Now, agentic AI…