TRENDING NEWS
Recent advances in video generation have enabled high-fidelity video synthesis from user provided prompts. However, existing models and benchmarks fail…
As artificial intelligence continues to permeate every corner of commerce, shopping bots are emerging as pivotal tools reshaping digital marketing…
By MATT O’BRIEN If the future of the internet looks like a constant stream of amusing videos generated by artificial…
New York City regulators have extended Waymo’s autonomous vehicle testing permit through the end of the year, the company said…
Large Language Model (LLM) safety is one of the most pressing challenges for enabling wide-scale deployment. While most…
Industry Applications
Insurance-focused law firm Kennedys has formed a partnership with Spellbook to support legal AI training for its…
Investors should consider gold as a hedge if the U.S. government shutdown drags on longer than expected,…
The $7,500 EV tax credit has officially expired, as it came to its closure at midnight on…
ChatGPT maker OpenAI has released a new research paper, which suggests AI tools like Claude Opus and Google Gemini can…
pressureUA/iStock/Getty Images Plus via Getty ImagesFollow ZDNET: Add us as a preferred source on Google. ZDNET’s key takeaways Several frontier…
Mankind Pharma said it was collaborating with OpenAI to institutionalize AI across its value chain. Mankind will integrate OpenAI Enterprise…
ChatGPT developer OpenAI announced new teen safety features Tuesday, including an age-prediction system and ID age verification in some countries.In…
Meta Platforms Inc. has teamed up with Booz Allen Holding Corp., a U.S. government contractor, to develop an…
In brief The Meta AI app is now available on iOS, Android, and desktop, powered by the open-source…
Meta Platforms experienced a notable price move of 9%, significantly outpacing the broader market’s 5% gain over the…
Customer Service AI
Experiments were carried out to determine the effectiveness of the proposed method to assess the influence of customer emotions expressed during contact center hotline conversations on the accuracy of intent recognition. Recognizing that performance can be sensitive to input data quality, three sets of experiments were performed.…