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Mia Glaese, Rapha Gontijo Lopes, Youlong Cheng, Jason Teplitz, and Alex Paino introduce and demo GPT-4.5. source

Customer Service AI

As customer service leaders prepare for agentic AI, they should apply what they’ve learned from GenAI so far.getty By Reza Soudagar, SAP In many companies, generative AI (GenAI) is either fully automating some aspects of customer support or helping service reps with repetitive tasks. Now, agentic AI…

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