TRENDING NEWS
When Mark Lee was a law student at Harvard, a trademark class exposed him to the staggering scale of counterfeiting,…
Tesla CEO Elon Musk purchased roughly $1 billion in Tesla shares on Friday, and analysts are now breaking down the…
Robby Walker, one of Apple’s most senior artificial intelligence executives, is reportedly leaving the company. A report citing people with…
To receive Morning Links in your inbox every weekday, sign up for our Breakfast with ARTnews newsletter. The Headlines HUMAN REMAINS. A new report has found that…
Last week, The Atlantic published a story with a very frank headline: “The Job Market Is Hell.” The…
Industry Applications
An artificial intelligence-powered search engine by OpenAI could make headlines on Monday, as several inside sources claim the AI giant…
Meta Platforms Inc. (NASDAQ:META) has reportedly invested a staggering $250 million to secure the talents of 24-year-old AI prodigy, Matt Deitke.…
Anthropic on Wednesday introduced Claude’s Max plan, a new subscription tier for its viral chatbot and ChatGPT competitor. The plan…
In an aggressive race of Artificial intelligence supremacy, Meta CEO Mark Zuckerberg has appointed co-creator of ChatGPT and an ex…
Meta, the parent company of Facebook and WhatsApp, is stepping up its efforts to transform citizen service delivery…
A high-profile legal case has unearthed a trove of internal Meta communications, and one particular document has caught…
We missed this earlier: Social media conglomerate Meta is involved in revenue-sharing agreements with hosts of its Llama…
Customer Service AI
Over the past year, Genesys and Zoom have launched tight integrations with ServiceNow Customer Service Management (CSM), the widely utilized customer support CRM.Unlike other integrations, these embed several of the CCaaS vendors’ tools, including voice and digital channels, call management, and routing, natively inside ServiceNow CSM.The integrations…