TRENDING NEWS
This post was co-written with Shriram Sridharan, Taeuk Kang, and Santhosh Kumar Manavasi Lakshminarayanan from Rox. Rox is building a…
The US General Services Administration (GSA), the federal agency responsible for managing the US government’s policies relating to procurement, property,…
Meta hit back at the New York Times over an op-ed it published by Joseph Gordon-Levitt that attacks Mark Zuckerberg…
SB 53, the AI safety and transparency bill that California Gov. Gavin Newsom signed into law this week, is proof that state regulation doesn’t have to hinder…
Chinese AI maker DeepSeek will be able to slash API prices by more than 50% following the launch…
Industry Applications
While harvesting a field of irrigated corn, Quentin Connealy noticed something unusual: The dryland corners were outyielding…
Saga, which has its roots in Holland and Norway, has raised over €1.5 million in a Seed…
Today’s AL TV Product Walk Through is with Lupl, the task management and workflow automation platform built…
ChatGPT maker OpenAI has released a new research paper, which suggests AI tools like Claude Opus and Google Gemini can…
pressureUA/iStock/Getty Images Plus via Getty ImagesFollow ZDNET: Add us as a preferred source on Google. ZDNET’s key takeaways Several frontier…
Mankind Pharma said it was collaborating with OpenAI to institutionalize AI across its value chain. Mankind will integrate OpenAI Enterprise…
ChatGPT developer OpenAI announced new teen safety features Tuesday, including an age-prediction system and ID age verification in some countries.In…
Meta Platforms Inc. has teamed up with Booz Allen Holding Corp., a U.S. government contractor, to develop an…
In a blog post last July, Meta CEO Mark Zuckerberg said that “selling access” to Meta’s openly available…
We missed this earlier: Social media conglomerate Meta is involved in revenue-sharing agreements with hosts of its Llama…
Customer Service AI
Experiments were carried out to determine the effectiveness of the proposed method to assess the influence of customer emotions expressed during contact center hotline conversations on the accuracy of intent recognition. Recognizing that performance can be sensitive to input data quality, three sets of experiments were performed.…