TRENDING NEWS
A star Chinese artificial intelligence researcher has left Anthropic to join a rival company, citing the American AI start-up’s “anti-China…
Edgar Cervantes / Android AuthorityTL;DR Google Docs already lets you use Gemini to get help with writing when accessing the…
Listen to the article 3 min This audio is auto-generated. Please let us know if you have feedback. Dive Brief:…
MIT Lincoln Laboratory has deployed an AI supercomputer at its Supercomputing Center in Holyoke, Massachusetts.According to MIT, the system, dubbed…
Large language models (LLMs) demonstrate impressive capabilities across a wide range of tasks, yet it remains unclear whether…
Industry Applications
Flooding from last year’s hurricane Milton rainfall in Punta Gorda, Florida. (Bilanol/Shutterstock) A new artificial intelligence tool…
(Jack_the_sparow/Shutterstock) The rise of AI is putting real pressure on the U.S. power grid. As demand for…
Conventional wisdom holds that you need to fix your data management shortcomings before succeeding with AI. But…
The launch of ChatGPT in 2022 didn’t so much cause a shift in the search landscape as trigger a series…
ChatGPT maker OpenAI has released a new research paper, which suggests AI tools like Claude Opus and Google Gemini can…
pressureUA/iStock/Getty Images Plus via Getty ImagesFollow ZDNET: Add us as a preferred source on Google. ZDNET’s key takeaways Several frontier…
Mankind Pharma said it was collaborating with OpenAI to institutionalize AI across its value chain. Mankind will integrate OpenAI Enterprise…
Meta’s Llama AI initiative, a cornerstone of its open-source artificial intelligence strategy, is facing a significant challenge as…
Meta, the parent company of Facebook and WhatsApp, is stepping up its efforts to transform citizen service delivery…
We missed this earlier: Social media conglomerate Meta is involved in revenue-sharing agreements with hosts of its Llama…
Customer Service AI
Key Takeaways AI-powered automation. Zendesk introduces advanced AI Agents and automation tools for service teams. Enhanced collaboration tools. New video, screen sharing and workflow builders improve real-time support and productivity. Business impact focus. Service leaders gain streamlined operations and deeper insights, potentially increasing efficiency and measurable ROI.…