TRENDING NEWS
RedCloud Holdings plc LONDON, Sept. 24, 2025 (GLOBE NEWSWIRE) — RedCloud Holdings plc (Nasdaq: RCT) (“RedCloud” or the “Company”) the…
Meta Platforms (NASDAQ:META) is broadening access to its Llama AI models for key U.S. allies, aiming to enhance national security,…
GARLAND, Texas, Sept. 24, 2025 /PRNewswire/ — Massimo Group (NASDAQ: MAMO), a manufacturer and distributor of powersports vehicles and boats,…
Microsoft is steadily reshaping its Dynamics 365 Contact Center platform to help enterprises enhance their customer service operations with innovations…
Perplexity has been rapidly expanding in India following the doubling of efforts from rivals like Google, OpenAI, Meta…
Industry Applications
pressureUA/iStock/Getty Images Plus via Getty ImagesFollow ZDNET: Add us as a preferred source on Google. ZDNET’s key takeaways Several frontier…
Mankind Pharma said it was collaborating with OpenAI to institutionalize AI across its value chain. Mankind will integrate OpenAI Enterprise…
ChatGPT developer OpenAI announced new teen safety features Tuesday, including an age-prediction system and ID age verification in some countries.In…
Jul 24, 2025 12:37:00 A study on AI Consult, an AI system for healthcare that only activates when there is…
A high-profile legal case has unearthed a trove of internal Meta communications, and one particular document has caught…
Meta, the parent company of Facebook and WhatsApp, is stepping up its efforts to transform citizen service delivery…
A high-profile legal case has unearthed a trove of internal Meta communications, and one particular document has caught…
Customer Service AI
Microsoft is steadily reshaping its Dynamics 365 Contact Center platform to help enterprises enhance their customer service operations with innovations in voice AI.A common challenge in AI-led customer interactions is a conflict between customer sentiment and an AI voice agent’s response. For example, when a frustrated customer…