TRENDING NEWS
Abstract from a prescient article last year, defining botshit as the human use of untruthful LLM-generated content:Over time, botshit (arguably…
Wonderful Ltd., a startup that provides artificial intelligence agents optimized for customer support, has raised $34 million in funding. The…
arXiv:2507.02076v1 Announce Type: new Abstract: Large language models (LLMs) have rapidly progressed into general-purpose agents capable of solving a broad…
Creating geometry for a computer game or a movie is a very long and arduous task. For instance, if we…
Self-Correction Bench measures the self-correction blind spot in large language models, finding that training primarily on error-free responses…
Industry Applications
Following allegations that workplace management software firm Workday has an AI-assisted platform that discriminates against prospective employees,…
The OPEC logo is displayed on a mobile phone screen in front of a computer screen displaying…
Tech companies that are cutting jobs and leaning more on artificial intelligence are also disrupting themselves.Amazon’s Chief…
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Microsoft has taken “a genuine step toward medical superintelligence,” says Mustafa Suleyman, CEO of the company’s artificial intelligence arm. The…
In a bid to retain its staffers amid a Meta poaching spree, OpenAI is giving them a mandatory week-long vacation.According…
Mark Chen, the chief research officer at OpenAI, sent a forceful memo to staff on Saturday, promising to go head-to-head…
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Meta Platforms Inc. has teamed up with Booz Allen Holding Corp., a U.S. government contractor, to develop an…
Meta Platforms Inc. has teamed up with Booz Allen Holding Corp., a U.S. government contractor, to develop an…
Customer Service AI
GUANGXI ZHUANG, CHINA — A study conducted by researchers affiliated with Guangxi Power Grid and Chinese universities, participated by 13 customer service representatives (CSRs), reveals that AI assistants, while promising efficiency, often introduce new challenges for customer service representatives. Workers report inaccuracies, additional verification tasks, and unreliable emotion…