Verizon Communications announced robust financial results and continued customer growth for the second quarter of 2025, driven by its expansive wireless and broadband offerings. The company cited its diversified service portfolio, broad market reach, and innovative customer-focused initiatives as key contributors to its solid performance. Verizon reported a successful second quarter, marked by a surge in broadband net additions, steady revenue growth in its Consumer segment, and strategic advancements in customer retention.
The company implemented a 3-year price lock and a free phone guarantee, and launched AI-powered customer service tools to enhance personalization and improve the overall customer experience. Verizon continued to gain broadband market share, reporting 293,000 broadband net additions during the quarter. Fixed wireless access (FWA) remained a key growth driver with 278,000 net additions, expanding the FWA subscriber base to over 5.1 million. Total broadband connections rose to more than 12.9 million, a 12.2% increase year-over-year.
The company is progressing on its Fios expansion and remains on track to achieve 650,000 new passings in 2025. Verizon reiterated its long-term goal of reaching 8 to 9 million FWA subscribers by 2028. Verizon’s Consumer segment reported $26.6 billion in revenue for the quarter, a 6.9% increase year-over-year. Wireless service revenue within the segment rose 2.3% to $17.4 billion.
Key consumer metrics included:
Wireless retail postpaid churn of 1.12% and postpaid phone churn of 0.90%.
Postpaid ARPA (average revenue per account) rose to $147.50, a 2.3% year-over-year increase.
The company reported 51,000 wireless retail postpaid phone net losses, an improvement from 109,000 net losses in Q2 2024.
Wireless retail core prepaid net additions totaled 50,000, reversing a loss of 12,000 in the same quarter last year.
Verizon reaffirmed its strategic focus on increasing wireless service revenue, expanding adjusted EBITDA, and maintaining strong free cash flow as it enters the second half of the year with renewed momentum. The company also confirmed it is on track to close its acquisition of Frontier’s fiber assets, which will further strengthen its position in the broadband market.