Customer experience is entering a new era, and it’s AI-first. Change is accelerating, and the next year will set the pace. In this webinar, we’ll reveal the Top 10 AI-first trends reshaping customer service in 2026 and the practical steps to stay ahead.
We’ll spotlight the shifts that matter most: AI agents that act (not just chat), experience memory that carries context across journeys, and orchestration that moves workflows seamlessly from intent to resolution.
You’ll learn how leading teams are already:
Anticipating needs and fixing problems before they surface
Equipping employees with real-time help so every interaction lands right
Running every interaction and workflow on one unified AI platform
Align your leadership agenda with a practical roadmap for what to start, stop, and scale so customers get faster and more personal service, employees feel supported, and your business becomes more efficient, more profitable, and more loved.
Register now to attend the webinar Top 10 AI-First CX Trends to Lead in 2026.
Join us live on Wednesday, October 22, at 11 AM PT / 2 PM ET.
SPEAKERS
MODERATOR
Michele Carlson
Director, Product Marketing
NiCE
Tamsin Dollin
Director, Product Marketing
NiCE
Bob Fernekees
Publisher
CRM magazine