Rimini Street Wins Major Awards for Customer Service Excellence and AI Innovation

04/10/2025 – 09:00 AM

Rimini Street receives Stevie Awards for Front-Line Customer Service Team of the Year and Best Customer Satisfaction Strategy, and the 2025 AI Excellence Award by Business Intelligence Group

LAS VEGAS–(BUSINESS WIRE)–
Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support and innovation solutions, and the leading third-party support provider for Oracle, SAP and VMware software, has been named a multiple honoree of the 19th annual Stevie Awards for Sales & Customer Service, and the 2025 Business Intelligence Group AI Excellence Awards.

Rimini Street Honored with Multiple Awards in Recognition of its Customer Service, Strategy and AI Innovation

Winner of Silver Stevie for Front-Line Customer Service Team of the Year and Bronze Stevie for Best Customer Satisfaction Strategy

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. A standout amongst more than 2,100 nominations from organizations of all sizes and virtually every industry, Rimini Street received two awards in the Sales & Customer Service category:

Silver Stevie for Front-Line Customer Service Team of the Year in Technology Industries, awarded to Rimini Street’s Global Service Delivery team in recognition of its commitment to delivering extraordinary service and resolutions to thousands of clients around the world, including more than 8,500 milestone updates per month, consistently meeting and exceeding expectations with an industry-leading 4.9 out of 5.0 client satisfaction rating.

Bronze Stevie for Best Customer Satisfaction Strategy awarded to Rimini Street’s Global Client Engagement team, applauding the vision, execution and impact of the Executive Sponsor Program, aligning senior leadership with key clients to ensure their voices shape strategic priorities and provide transparency at the highest levels.

“At Rimini Street, we believe in earning the trust of our thousands of clients each and every day, not only by delivering what is promised, but by taking the time to learn the intricacies of our clients’ needs beyond the technological,” said Nancy Lyskawa, executive vice president and chief client officer. “Our commitment to our clients’ success starts even before they become a client, working together to strategize a smart path to achieve operational excellence, efficiency and extraordinary outcomes. As a true partner, we will always prioritize providing vendor-agnostic guidance and honoring their business needs as our own.”

Winner of the Business Intelligence Group’s 2025 Best AI-based Customer Service Solution of the Year Award

The Business Intelligence Group’s 2025 Artificial Intelligence Excellence Awards recognizes outstanding organizations, products, and individuals who are driving innovation and redefining possibilities in AI. Selected by a panel of industry experts, the winners represent the pinnacle of AI advancement, excelling in predictive analytics, generative AI, explainable AI, and beyond.

Rimini Street received the award for Best AI-based Customer Service Solution of the Year for its patented and proprietary, human-first, AI-enhanced enterprise software support and processes. The innovation continues to produce impressive, tangible results to clients, rapidly connecting client engineers with the most suitable Rimini Street experts with the security, language, time and experience contributing to a reduction in resolution times by 23%.

High remarks from judges included statements such as, “Rimini Street has set a high bar for AI-enhanced enterprise software support, successfully blending AI technology with expert-driven service to create a fast, efficient and personalized support experience.”

“Having access to top engineering talent to tackle the toughest IT challenges is made even more extraordinary through Rimini Street’s Case Assignment Advisor which matches the best-fit engineer to a case within seconds based on 35+ vectors, C-Signal application which detects anomalies and proactively notifies regional managers for escalation, and our Case Assistant application that leverages historical cases to accelerate case resolution and provide root cause analysis,” said Craig Mackereth, executive vice president of global service delivery. “We are honored to be recognized for our innovations which are purpose-built to ensure our clients’ mission-critical systems are well-supported for both near and long-term success.”

Explore the full Rimini Street portfolio of ultra-responsive, trusted and proven support, managed services, security, integration, observability, professional services and end-to-end outsourcing solutions for SAP, Oracle, VMware and many more applications to support competitive advantage, profitability and growth.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “anticipate,” “believe,” “continue,” “could,” “currently,” “estimate,” “expect,” “forecast,” “future,” “intend,” “may,” “might,” “outlook,” “plan,” “possible,” “goal,” “potential,” “predict,” “project,” “seem,” “seek,” “should,” “will,” “would” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, adverse developments in and costs associated with defending pending litigation or any new litigation, including the disposition of pending motions to appeal and any new claims; any additional expenses to be incurred to comply with any injunction ordered by the courts relating to the Rimini II litigation matter and the impact on future period revenue and costs incurred related to these efforts; changes in the business environment in which Rimini Street operates, including the impact of any macro-economic trends and changes in foreign exchange rates, as well as general financial, economic, regulatory and political conditions affecting the industry in which we operate and the industries in which our clients operate; the evolution of the enterprise software management and support landscape and our ability to attract and retain clients and further penetrate our client base; significant competition in the software support services industry; customer adoption of our expanded portfolio of products and services and products and services we expect to introduce; our expectations regarding new product offerings, partnerships and alliance programs, including but not limited to our partnership with ServiceNow; our ability to grow our revenue and accurately forecast revenue, along with the results of any efforts to manage costs in light of current revenue expectations and expansion of our offerings; the expected impact of reductions in our workforce during the last and current fiscal year and associated reorganization costs; estimates of our total addressable market and expectations of client savings relative to use of other providers; variability of timing in our sales cycle; risks relating to retention rates, including our ability to accurately predict retention rates; the loss of one or more members of our management team; our ability to attract and retain additional qualified personnel, including sales personnel, and retain key personnel; our business plan, our ability to grow in the future and our ability to achieve and maintain profitability; our plans to wind-down the offering of services for Oracle PeopleSoft products, which may be impacted by pending decisions in the Rimini II litigation; the volatility of our stock price and related compliance with stock exchange requirements; our need and ability to raise equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth initiatives; risks associated with global operations; our ability to prevent unauthorized access to our information technology systems and other cybersecurity threats; any deficiencies associated with generative artificial intelligence (AI) technologies potentially used by us or used by our third-party vendors and service providers; our ability to protect the confidential information of our employees and clients and to comply with privacy regulations; our ability to maintain an effective system of internal control over financial reporting; our ability to maintain, protect and enhance our brand and intellectual property; changes in laws and regulations, including changes in tax laws or unfavorable outcomes of tax positions we take, tariff costs (including tariff relief or the ability to mitigate tariffs, particularly in light of proposed policies of the new Presidential administration), a failure by us to establish adequate tax reserves, or our ability to realize benefits from our net operating losses; any negative impact of environmental, social and governance (ESG) matters on our reputation or business and the exposure of our business to additional costs or risks from our reporting on such matters; our ability to maintain our good standing with the United States government and international governments and capture new contracts with governmental entities/agencies; our credit facility’s ongoing debt service obligations and financial and operational covenants on our business and related interest rate risk, including uncertainty from the transition to SOFR or other interest rate benchmarks; the sufficiency of our cash and cash equivalents to meet our liquidity requirements; the amount and timing of repurchases, if any, under our stock repurchase program and our ability to enhance stockholder value through such program; uncertainty as to the long-term value of Rimini Street’s equity securities; catastrophic events that disrupt our business or that of our clients; and those discussed under the heading “Risk Factors” in Rimini Street’s Annual Report on Form 10-K filed on February 27, 2025, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.

© 2025 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

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Janet Ravin

VP, Global Communications

Rimini Street, Inc.

+1 702 285-3532

pr@riministreet.com

Source: Rimini Street, Inc.

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