The Pennsylvania Turnpike Commission now offers a convenient way for customers to connect with the PA Turnpike through Miles, an AI-powered chatbot. Customers can access Miles, the PA Turnpike’s virtual assistant via www.paturnpike.com. Accessed through its public website, this new chat experience is available at no cost.
“Miles reflects our commitment to deploying modern, innovative customer service that keeps pace with customer expectations and goes beyond industry standards,” said PA Turnpike CEO Mark Compton. “We know that customers want convenient and flexible options when it comes to customer service, and this new service provides just that – working around the clock to support common questions without delays.”
Launched in partnership with the PA Turnpike’s vendor RSM, and leveraging technology innovation from Microsoft, Miles offers timely, accurate responses to frequently asked customer support questions, including tolling and E-ZPass, travel conditions and other services. Chat services augment, rather than replace, live agent access, which remains available by calling 1-877-736-6727 or filling out a contact form on our website. More than 300 individuals support customers who ride our system daily through customer service support. In 2024, customer service call volumes grew 17%, driven by multiple smishing scams launched by PA Turnpike impersonators.
While the chatbot is currently available in English only, it will eventually include other languages.
To connect with Miles or learn more about the PA Turnpike, visit paturnpike.com.
