Funding to fuel growth for enterprise customer service platform that autonomously resolves up to 87% of support tickets
TEL AVIV, Israel, Sept. 30, 2025 /PRNewswire/ — Notch.cx, an autonomous AI customer support platform, today announced a $7 million Seed round, bringing total funding raised to $15 million. The round was led by Lightspeed Venture Partners with participation from Jibe Ventures, LionTree, Phoenix, and Munich Re Ventures. Notch’s AI-powered platform eliminates inefficiencies in customer support operations and frees up human teams to focus on higher-impact work.
Since launching in February of 2024, Notch has resolved more than 10 million customer service tickets for over 30 enterprise and fast-growing clients across the e-commerce, gaming, and SaaS industries—automating up to 87% of inquiries and cutting support costs by net 50% per customer. This rapid early traction underscores a surging demand for autonomous solutions in customer experience, a global market expected to reach $53.3 billion by 2034.
“Notch is the bridge to AI for many organizations,” said Tal Morgenstern, Partner at Lightspeed Venture Partners. “Customer support is a fantastic starting point for AI, and Notch is winning big contracts against gen-1 players such as Fin, Zendesk and Salesforce due to their unique technology and system design. Once embedded in an organization, we see them getting pulled into increasingly more complex operational and business flows that cut across many departments and silos. Ultimately, their vision is to encapsulate the organization’s best practices, tribal-knowledge and unique voice and become the control plane for enterprises in the AI era.”
Notch is also introducing the TRUE™ Model—Ticket Resolved, Unmanned, End-to-end—a new standard Notch created to align pricing with outcomes, ensuring customers only pay for full case resolution. Unlike traditional chatbots and other AI support automation tools that charge based on Conversations and Deflections, Notch charges once its AI agent fully resolves a case from start to finish. With TRUE as its guiding principle, the platform handles customer interactions across the entire query lifecycle, from text and voice inquiries to proactive account management, and sales interactions.
Notch cuts resolution times from days to minutes by orchestrating tens of AI agents deployed per case to solve complex back-office processes and authorization flows to deliver end-to-end resolutions, including refunds, troubleshooting, new orders, and account changes. The platform is built on an advanced agentic AI architecture that learns each company’s specific business processes, knowledge base, and brand voice, ensuring each interaction is fully customized. Beyond answers, Notch’s AI agents autonomously execute profit-and-loss-affecting transactions involving millions of dollars.
Notch delivers the fastest time-to-value in the industry. A first for the industry, Notch is also committing to resolving at least 30% of tickets autonomously within 90 days, or clients won’t pay. Beyond implementation, Notch also deploys a dedicated optimization team that continuously improves performance, enabling customers to reach up to 87% autonomous resolution within their first year—a new benchmark for enterprise customer experience.
“We founded Notch because support teams were stuck choosing between delivering a great customer experience and adopting AI tools that enhance performance but don’t truly change the model,” said Rafael Broshi, CEO and co-founder of Notch. “Our vision is to flip that paradigm by giving enterprises a dependable, explainable AI agent that can autonomously resolve the bulk of customer issues with speed and precision, eliminating the need to maintain large human teams as backup or for QA. The age of autonomous enterprises is just beginning, and customer support is the perfect place to start. With Lightspeed’s backing, we’ll accelerate our mission to make fully autonomous customer operations a reality for more companies.”
Early Notch adopters are reporting transformative outcomes. Cybersecurity firm Guardio faced a 20,000-ticket backlog in its customer support queue; Notch’s AI agent cleared it in less than a week and now resolves 87% of all incoming tickets without human intervention.
“After trying other solutions with only partial success, Notch’s integrated approach of delivering both an AI support platform and a fully managed service triggered a broader mindset change in how we structure support operations,” said Amos Peled, CEO and co-founder of Guardio. “It’s caused us to rethink how customer-facing interactions are handled at scale, from acquisition through retention.”
To learn more about Notch, visit www.notch.cx
About Notch.cx
Notch is an autonomous AI customer support platform built for leaders who care about outcomes. Acting like a company’s best support agent, only faster, smarter, and always on, Notch autonomously resolves complex customer inquiries with precision and brand consistency across any channel and language. Notch has processed 10+ million tickets for leading brands in eCommerce, gaming, and SaaS, achieving enterprise-grade resolution rates of 70-87% within 12 months of deployment. Through its TRUE Resolution model, Notch charges only for cases resolved end-to-end by its AI agents, aligning its success with measurable business impact. www.notch.cx
About Lightspeed Venture Partners
Lightspeed Venture Partners is a multi-stage venture capital firm focused on accelerating disruptive innovations and trends in AI, Enterprise, Consumer, Health, and Fintech. Over the past 25 years, the Lightspeed team has backed hundreds of entrepreneurs and helped build more than 500 companies globally including Abridge, Affirm, Anthropic, Cato Networks, Epic Games, Glean, Mistral, Moveworks, Navan, Netskope, Rubrik, Snap, Wiz, and more. Lightspeed and its global team currently manage over $30B in AUM across the Lightspeed platform, with investment professionals and advisors in the U.S., Europe, India, Israel, and Southeast Asia. www.lsvp.com.
SOURCE Notch.cx
