Lowe’s has a new associate AI app.
Lowe’s store associates have a new artificial intelligence tool designed to enhance customer service as well as employee onboarding.
Lowe’s Companies Inc. is introducing Mylow Companion, an AI-enabled employee app developed in partnership with Open AI, developer of the ChatGPT generative AI model. Purpose-built for associate sales floor devices, the app provides access to product details, project advice, and inventory information, and also speeds up the employee onboarding process.
According to Lowe’s the launch of MyLow Companion to all associates across its more than 1,700 stores marks the first time a retailer has successfully implemented this kind of technology at scale.. Mylow Companion uses generative AI to let associates obtain answers to customer inquiries using natural, conversational prompts, including voice-to-text for faster, hands-free use.
These prompts can include queries like, “What kind of fertilizer works best for Bermuda grass?” or “How can I fix a leaky faucet?” Employees receive actionable information on the handheld devices they already use.
Mylow Companion is built on the same platform as Lowe’s recently launched Mylow customer chatbot. Mylow delivers quick, conversational answers directly to customers’ home improvement questions and can provide insights on customer projects during their product discovery, helping ensure they find and purchase the right tools and materials for their projects.
[READ MORE: Lowe’s launches AI customer assistant]
Shoppers using Mylow can also refine their local recommendations by providing details like their project budget or ZIP code.