Close Menu
  • Home
  • AI Models
    • DeepSeek
    • xAI
    • OpenAI
    • Meta AI Llama
    • Google DeepMind
    • Amazon AWS AI
    • Microsoft AI
    • Anthropic (Claude)
    • NVIDIA AI
    • IBM WatsonX Granite 3.1
    • Adobe Sensi
    • Hugging Face
    • Alibaba Cloud (Qwen)
    • Baidu (ERNIE)
    • C3 AI
    • DataRobot
    • Mistral AI
    • Moonshot AI (Kimi)
    • Google Gemma
    • xAI
    • Stability AI
    • H20.ai
  • AI Research
    • Allen Institue for AI
    • arXiv AI
    • Berkeley AI Research
    • CMU AI
    • Google Research
    • Microsoft Research
    • Meta AI Research
    • OpenAI Research
    • Stanford HAI
    • MIT CSAIL
    • Harvard AI
  • AI Funding & Startups
    • AI Funding Database
    • CBInsights AI
    • Crunchbase AI
    • Data Robot Blog
    • TechCrunch AI
    • VentureBeat AI
    • The Information AI
    • Sifted AI
    • WIRED AI
    • Fortune AI
    • PitchBook
    • TechRepublic
    • SiliconANGLE – Big Data
    • MIT News
    • Data Robot Blog
  • Expert Insights & Videos
    • Google DeepMind
    • Lex Fridman
    • Matt Wolfe AI
    • Yannic Kilcher
    • Two Minute Papers
    • AI Explained
    • TheAIEdge
    • Matt Wolfe AI
    • The TechLead
    • Andrew Ng
    • OpenAI
  • Expert Blogs
    • François Chollet
    • Gary Marcus
    • IBM
    • Jack Clark
    • Jeremy Howard
    • Melanie Mitchell
    • Andrew Ng
    • Andrej Karpathy
    • Sebastian Ruder
    • Rachel Thomas
    • IBM
  • AI Policy & Ethics
    • ACLU AI
    • AI Now Institute
    • Center for AI Safety
    • EFF AI
    • European Commission AI
    • Partnership on AI
    • Stanford HAI Policy
    • Mozilla Foundation AI
    • Future of Life Institute
    • Center for AI Safety
    • World Economic Forum AI
  • AI Tools & Product Releases
    • AI Assistants
    • AI for Recruitment
    • AI Search
    • Coding Assistants
    • Customer Service AI
    • Image Generation
    • Video Generation
    • Writing Tools
    • AI for Recruitment
    • Voice/Audio Generation
  • Industry Applications
    • Finance AI
    • Healthcare AI
    • Legal AI
    • Manufacturing AI
    • Media & Entertainment
    • Transportation AI
    • Education AI
    • Retail AI
    • Agriculture AI
    • Energy AI
  • AI Art & Entertainment
    • AI Art News Blog
    • Artvy Blog » AI Art Blog
    • Weird Wonderful AI Art Blog
    • The Chainsaw » AI Art
    • Artvy Blog » AI Art Blog
What's Hot

What’s Really Keeping Business Leaders Up at Night Ahead of August 1 – Artificial Lawyer

Paper page – MOVE: Motion-Guided Few-Shot Video Object Segmentation

OpenAI Launches Study Mode in ChatGPT: What is it?

Facebook X (Twitter) Instagram
Advanced AI News
  • Home
  • AI Models
    • OpenAI (GPT-4 / GPT-4o)
    • Anthropic (Claude 3)
    • Google DeepMind (Gemini)
    • Meta (LLaMA)
    • Cohere (Command R)
    • Amazon (Titan)
    • IBM (Watsonx)
    • Inflection AI (Pi)
  • AI Research
    • Allen Institue for AI
    • arXiv AI
    • Berkeley AI Research
    • CMU AI
    • Google Research
    • Meta AI Research
    • Microsoft Research
    • OpenAI Research
    • Stanford HAI
    • MIT CSAIL
    • Harvard AI
  • AI Funding
    • AI Funding Database
    • CBInsights AI
    • Crunchbase AI
    • Data Robot Blog
    • TechCrunch AI
    • VentureBeat AI
    • The Information AI
    • Sifted AI
    • WIRED AI
    • Fortune AI
    • PitchBook
    • TechRepublic
    • SiliconANGLE – Big Data
    • MIT News
    • Data Robot Blog
  • AI Experts
    • Google DeepMind
    • Lex Fridman
    • Meta AI Llama
    • Yannic Kilcher
    • Two Minute Papers
    • AI Explained
    • TheAIEdge
    • The TechLead
    • Matt Wolfe AI
    • Andrew Ng
    • OpenAI
    • Expert Blogs
      • François Chollet
      • Gary Marcus
      • IBM
      • Jack Clark
      • Jeremy Howard
      • Melanie Mitchell
      • Andrew Ng
      • Andrej Karpathy
      • Sebastian Ruder
      • Rachel Thomas
      • IBM
  • AI Tools
    • AI Assistants
    • AI for Recruitment
    • AI Search
    • Coding Assistants
    • Customer Service AI
  • AI Policy
    • ACLU AI
    • AI Now Institute
    • Center for AI Safety
  • Industry AI
    • Finance AI
    • Healthcare AI
    • Education AI
    • Energy AI
    • Legal AI
LinkedIn Instagram YouTube Threads X (Twitter)
Advanced AI News
Retail AI

Lowe’s, Home Depot tout CX wins from AI projects

By Advanced AI EditorMay 28, 2025No Comments3 Mins Read
Share Facebook Twitter Pinterest Copy Link Telegram LinkedIn Tumblr Email
Share
Facebook Twitter LinkedIn Pinterest Email


Listen to the article
3 min

This audio is auto-generated. Please let us know if you have feedback.

Lowe’s and The Home Depot credited their AI projects for better customer and employee experiences as the home improvement retailers expanded access to tools over the past months. 

The enhancements come after sustained investment in AI and digital transformation from both companies. Lowe’s was among the initial wave of companies signing up for ChatGPT Enterprise in 2023, following several years of work to mature its IT systems and architecture. Home Depot was also an early adopter with nearly 200 traditional and generative AI pilots across the organization in the first half of 2024. 

Retailers have generally prioritized AI use cases that boost employee productivity and improve customer experience, loss prevention and operations. As in other industries, retail companies often run into implementation challenges, from a dearth of customer trust to the time and resources needed to train workers, according to a February Everseen report.

Home Depot has worked to address the latter roadblock. Last year, the company’s executive vice president and CIO Fahim Siddiqui said his organization worked to build AI awareness throughout Home Depot’s workforce to enable safe use. 

The company rolled out generative AI tools this past quarter to ease information gathering for associates. The tools tap into internal Home Depot data to provide operational and product knowledge.  

“These tools, coupled with a multitude of other investments to drive better service, on-shelf availability and better insights into our customers’ projects, help us win with all of our customers, DIYs and Pros,” Ann-Marie Campbell, senior executive vice president of U.S. stores and operations, The Home Depot Canada, The Home Depot Mexico and outside sales and service, said during the retailer’s Q1 2025 earnings call last week.  

Lowe’s has prioritized the intersection of customer service and employee experience, too.

Associates across the retail chain’s 1,700-plus stores gained access to an internal AI assistant this month. The generative AI tool, developed in collaboration with OpenAI, provides product details, project advice and inventory information. Called Mylow Companion, the tool was released in conjunction with a similar customer-facing assistant earlier this quarter. 

“We’re encouraged by our progress in leveraging AI to streamline the customer experience, and I commend our technology and digital team for their outstanding contributions,” Lowe’s CEO Marvin Ellison said during the company’s Q1 2025 earnings call on May 21. 

Both companies are expanding their AI portfolios as shifts in U.S. trade policy and a slow housing market bring uncertainty. Home Depot reported a net income decrease of 4.6% year over year, and Lowe’s said net income fell 6.5% during the quarter. 

While others in the retail industry have cut their financial outlooks for the year, Lowe’s and Home Depot reaffirmed their projections. 



Source link

Follow on Google News Follow on Flipboard
Share. Facebook Twitter Pinterest LinkedIn Tumblr Email Copy Link
Previous ArticleFactual Self-Awareness in Language Models: Representation, Robustness, and Scaling
Next Article OpenAI’s $6.5 Billion Hardware Acquisition And HealthBench Work Will Accelerate Healthcare AI Capabilities
Advanced AI Editor
  • Website

Related Posts

Ty Haney is back at Outdoor Voices, this time with a new collection

July 28, 2025

Depop names permanent CEO | Retail Dive

July 28, 2025

Abercrombie Kids turns to Macy’s for back-to-school sales

July 28, 2025
Leave A Reply

Latest Posts

Artlogic, ArtCloud Merge in Bid to Shape Art World’s Digital Backbone

Met Museum Trustee Among Those Killed in NYC Shooting

John Roberts Prevented Firing of National Portrait Gallery Director

At Comic-Con, George Lucas Previews Forthcoming Lucas Museum

Latest Posts

What’s Really Keeping Business Leaders Up at Night Ahead of August 1 – Artificial Lawyer

July 30, 2025

Paper page – MOVE: Motion-Guided Few-Shot Video Object Segmentation

July 30, 2025

OpenAI Launches Study Mode in ChatGPT: What is it?

July 30, 2025

Subscribe to News

Subscribe to our newsletter and never miss our latest news

Subscribe my Newsletter for New Posts & tips Let's stay updated!

Recent Posts

  • What’s Really Keeping Business Leaders Up at Night Ahead of August 1 – Artificial Lawyer
  • Paper page – MOVE: Motion-Guided Few-Shot Video Object Segmentation
  • OpenAI Launches Study Mode in ChatGPT: What is it?
  • MIT CSAIL unveils PhotoGuard, an AI defense against unauthorized image manipulation
  • Google’s AI Mode gets new ‘Canvas’ feature, real-time help with Search Live, and more

Recent Comments

  1. 註冊即可獲得 100 USDT on Your friend, girlfriend, therapist? What Mark Zuckerberg thinks about future of AI, Meta’s Llama AI app, more
  2. ScottFlist on OpenAI Loses 4 Key Researchers to Meta
  3. binance on Nvidia CEO Jensen Huang calls US ban on H20 AI chip ‘deeply painful’
  4. binance on OpenAI updates its new Responses API rapidly with MCP support, GPT-4o native image gen, and more enterprise features
  5. binance kód on Anthropic closes $2.5 billion credit facility as Wall Street continues plunging money into AI boom – NBC Los Angeles

Welcome to Advanced AI News—your ultimate destination for the latest advancements, insights, and breakthroughs in artificial intelligence.

At Advanced AI News, we are passionate about keeping you informed on the cutting edge of AI technology, from groundbreaking research to emerging startups, expert insights, and real-world applications. Our mission is to deliver high-quality, up-to-date, and insightful content that empowers AI enthusiasts, professionals, and businesses to stay ahead in this fast-evolving field.

Subscribe to Updates

Subscribe to our newsletter and never miss our latest news

Subscribe my Newsletter for New Posts & tips Let's stay updated!

LinkedIn Instagram YouTube Threads X (Twitter)
  • Home
  • About Us
  • Advertise With Us
  • Contact Us
  • DMCA
  • Privacy Policy
  • Terms & Conditions
© 2025 advancedainews. Designed by advancedainews.

Type above and press Enter to search. Press Esc to cancel.