IBM Cloud users will soon experience a shift in support services. Starting January 2026, the Basic Support tier will transition from free, human-led case support to a self-service model. This change means users can no longer open or escalate technical support cases through the portal or APIs. However, they can still report service issues like hardware or backup failures via the Cloud Console.
Currently, IBM’s Basic Support allows customers with Pay-As-You-Go or Subscription accounts to raise cases with IBM’s support team around the clock. Despite this availability, there are no guaranteed response times or dedicated account managers included in this tier. The upcoming changes were communicated to affected customers through emails accessed by The Register.
Impact on IBM Cloud Users
The overhaul of IBM’s Basic Support tier is significant for users who rely on direct human interaction for resolving technical issues. While the ability to self-report issues remains, the absence of direct case escalation could impact how quickly and efficiently problems are addressed. This shift reflects a broader trend towards automation and self-service in tech support.
Upcoming AI Conferences
A series of AI-related events are scheduled for 2025 and 2026 across India. These include Cypher India 2025 in Bengaluru from September 17 to 19, MachineCon 2025 in Goa from December 5 to 7, and Rising 2026 focusing on Women in Tech & AI in Bengaluru. Additionally, Happy Llama 2026 AI Startups Conference and Data Engineering Summit 2026 will also take place in Bengaluru.
AIM offers various branding and targeting options for advertisers looking to reach their audience effectively. Their marketing division specializes in creating diverse content such as documentaries, podcasts, videos, articles, and more to tell compelling stories.
Corporate Training and Hackathons
ADaSci provides corporate training programs on Generative AI aimed at empowering talent within organizations. MachineHack offers opportunities to engage developers through hackathons that not only find qualified candidates but also involve internal teams.
AIM Research produces annual reports on AI & Data Science covering all industry aspects. They offer customized reports and surveys tailored to specific interests. Conferences and events organized by AIM are designed to enhance performance and help achieve organizational goals.