New developments underline GamingSoft’s desire to advance its igaming solutions, introducing innovative features beyond the standard white label platform.
Recognising the growing role of AI in customer support and engagement, the company has launched UNUS Chat – a 24/7 live chat solution powered by an AI Chatbot designed for real-time communication and instant problem resolution. To enhance customer interactions further, AI Voice has been integrated, creating a comprehensive live chat experience.
AI Chatbot boasts an intuitive, user-friendly interface with mobile compatibility, ensuring seamless access for users. Available in three packages, it caters to different business needs, with affordable monthly plans that allow operators to adopt the solution without a large initial investment. The auto chat translation feature eliminates language barriers, enabling smooth communication between players and support agents. Clients can also customise the chatbot’s features, including frontend themes and personalised settings, to better align with their brand or seasonal campaigns.
Designed for comprehensive online chat support, UNUS Chat includes features such as pre and post-chat settings, canned messages, role management and chat history. These tools help monitor and refine engagement strategies, offering a complete view of the customer journey. With frontend and backend integrations, businesses gain access to advanced reporting and agent performance insights, ensuring data-driven optimisation. The system also supports up to 50 campaign sites, providing clients with valuable performance analytics. For enhanced security, device ban by IP helps protect against unauthorised access.
Beyond live chat, AI Voice enhances customer support by bridging the gap between digital messaging and phone interactions. While online communication continues to grow, phone calls remain a vital touchpoint for customer service. AI Voice enables highly realistic voice bots to handle up to 20,000 calls per hour, achieving conversion rates comparable to human agents. This automated solution significantly reduces labour costs while ensuring 24/7 global coverage without overtime expenses.
To maintain a personal touch, AI Voice delivers lifelike voice interactions, blending a natural tone with professional efficiency. With faster, more accurate responses, multilingual support and intelligent automation, businesses can resolve customer issues swiftly, enhancing satisfaction and retention. By streamlining communication, miscommunication, response delays and lost opportunities are minimised.
“Our client base is growing rapidly, and we are excited to meet customer needs just as our AI chatbots do,” said the head of sales at UNUS Chat. “Our goal is to provide a seamless live chat solution that transforms igaming engagement.”
By integrating UNUS Chat, GamingSoft empowers operators and providers to enhance customer engagement and optimise operations. This efficient and reliable support system ensures instant problem resolution, driving higher satisfaction across the igaming industry.