Close Menu
  • Home
  • AI Models
    • DeepSeek
    • xAI
    • OpenAI
    • Meta AI Llama
    • Google DeepMind
    • Amazon AWS AI
    • Microsoft AI
    • Anthropic (Claude)
    • NVIDIA AI
    • IBM WatsonX Granite 3.1
    • Adobe Sensi
    • Hugging Face
    • Alibaba Cloud (Qwen)
    • Baidu (ERNIE)
    • C3 AI
    • DataRobot
    • Mistral AI
    • Moonshot AI (Kimi)
    • Google Gemma
    • xAI
    • Stability AI
    • H20.ai
  • AI Research
    • Allen Institue for AI
    • arXiv AI
    • Berkeley AI Research
    • CMU AI
    • Google Research
    • Microsoft Research
    • Meta AI Research
    • OpenAI Research
    • Stanford HAI
    • MIT CSAIL
    • Harvard AI
  • AI Funding & Startups
    • AI Funding Database
    • CBInsights AI
    • Crunchbase AI
    • Data Robot Blog
    • TechCrunch AI
    • VentureBeat AI
    • The Information AI
    • Sifted AI
    • WIRED AI
    • Fortune AI
    • PitchBook
    • TechRepublic
    • SiliconANGLE – Big Data
    • MIT News
    • Data Robot Blog
  • Expert Insights & Videos
    • Google DeepMind
    • Lex Fridman
    • Matt Wolfe AI
    • Yannic Kilcher
    • Two Minute Papers
    • AI Explained
    • TheAIEdge
    • Matt Wolfe AI
    • The TechLead
    • Andrew Ng
    • OpenAI
  • Expert Blogs
    • François Chollet
    • Gary Marcus
    • IBM
    • Jack Clark
    • Jeremy Howard
    • Melanie Mitchell
    • Andrew Ng
    • Andrej Karpathy
    • Sebastian Ruder
    • Rachel Thomas
    • IBM
  • AI Policy & Ethics
    • ACLU AI
    • AI Now Institute
    • Center for AI Safety
    • EFF AI
    • European Commission AI
    • Partnership on AI
    • Stanford HAI Policy
    • Mozilla Foundation AI
    • Future of Life Institute
    • Center for AI Safety
    • World Economic Forum AI
  • AI Tools & Product Releases
    • AI Assistants
    • AI for Recruitment
    • AI Search
    • Coding Assistants
    • Customer Service AI
    • Image Generation
    • Video Generation
    • Writing Tools
    • AI for Recruitment
    • Voice/Audio Generation
  • Industry Applications
    • Finance AI
    • Healthcare AI
    • Legal AI
    • Manufacturing AI
    • Media & Entertainment
    • Transportation AI
    • Education AI
    • Retail AI
    • Agriculture AI
    • Energy AI
  • AI Art & Entertainment
    • AI Art News Blog
    • Artvy Blog » AI Art Blog
    • Weird Wonderful AI Art Blog
    • The Chainsaw » AI Art
    • Artvy Blog » AI Art Blog
What's Hot

Smuggled Nvidia AI Chips Worth $1 Billion Flood Chinese Black Market Despite U.S. Export Controls

Claude Code AI Automations for Community Management in 2025

Earnings Shock: Why IBM, Chipotle, and American Airlines Tumbled—and What Comes Next

Facebook X (Twitter) Instagram
Advanced AI News
  • Home
  • AI Models
    • OpenAI (GPT-4 / GPT-4o)
    • Anthropic (Claude 3)
    • Google DeepMind (Gemini)
    • Meta (LLaMA)
    • Cohere (Command R)
    • Amazon (Titan)
    • IBM (Watsonx)
    • Inflection AI (Pi)
  • AI Research
    • Allen Institue for AI
    • arXiv AI
    • Berkeley AI Research
    • CMU AI
    • Google Research
    • Meta AI Research
    • Microsoft Research
    • OpenAI Research
    • Stanford HAI
    • MIT CSAIL
    • Harvard AI
  • AI Funding
    • AI Funding Database
    • CBInsights AI
    • Crunchbase AI
    • Data Robot Blog
    • TechCrunch AI
    • VentureBeat AI
    • The Information AI
    • Sifted AI
    • WIRED AI
    • Fortune AI
    • PitchBook
    • TechRepublic
    • SiliconANGLE – Big Data
    • MIT News
    • Data Robot Blog
  • AI Experts
    • Google DeepMind
    • Lex Fridman
    • Meta AI Llama
    • Yannic Kilcher
    • Two Minute Papers
    • AI Explained
    • TheAIEdge
    • The TechLead
    • Matt Wolfe AI
    • Andrew Ng
    • OpenAI
    • Expert Blogs
      • François Chollet
      • Gary Marcus
      • IBM
      • Jack Clark
      • Jeremy Howard
      • Melanie Mitchell
      • Andrew Ng
      • Andrej Karpathy
      • Sebastian Ruder
      • Rachel Thomas
      • IBM
  • AI Tools
    • AI Assistants
    • AI for Recruitment
    • AI Search
    • Coding Assistants
    • Customer Service AI
  • AI Policy
    • ACLU AI
    • AI Now Institute
    • Center for AI Safety
  • Industry AI
    • Finance AI
    • Healthcare AI
    • Education AI
    • Energy AI
    • Legal AI
LinkedIn Instagram YouTube Threads X (Twitter)
Advanced AI News
Customer Service AI

From Alexander Graham Bell to an AI assistant guiding your customer journey, CX has come a long way (baby)!

By Advanced AI EditorApril 21, 2025No Comments1 Min Read
Share Facebook Twitter Pinterest Copy Link Telegram LinkedIn Tumblr Email
Share
Facebook Twitter LinkedIn Pinterest Email


Cutting-edge technology solutions such as Maximus TXM embodies the innovative customer experience of the future, integrating emerging technologies, advanced AI, and human-centered design principles — all in order to improve efficiency and effectiveness within contact center operations, such as reducing onboarding costs, improving quality performance, and decreasing employee turnover.

The next-generation CX integrates customer interactions and data insights about them and provides these in one seamless experience with secure connections to major cloud services such as AWS and Salesforce.

AI virtual agents become conversational and multi-language across web chat and voice channels. The human customer can either be fully serviced by the AI engines or be routed to a live agent with an accelerated path to resolution based on the bot’s analysis and intelligent routing methodology. Integration with CRM clouds like Salesforce allows for the storage, analysis, and annotation of each call or chat recording, within the context of other relevant information, enabling real-time intent, sentiment, and outcome analysis.   



Source link

Follow on Google News Follow on Flipboard
Share. Facebook Twitter Pinterest LinkedIn Tumblr Email Copy Link
Previous Article[ML News] AI Threatens Biological Arms Race
Next Article Final weeks to secure your exhibit table at Sessions: AI
Advanced AI Editor
  • Website

Related Posts

Streamline Financial Services Operations with Aisera’s AI Agents on AWS

July 25, 2025

American Airlines Refuses to Exploit Consumers, AI Will Transform Service, Not Skew Fares: You Need to Know

July 25, 2025

How to automate call center queries with context-aware, agentic AI

July 25, 2025
Leave A Reply

Latest Posts

Auction House Will Sell Egyptian Artifact Despite Concern From Experts

Anish Kapoor Lists New York Apartment for $17.75 M.

Artist Loses Final Appeal in Case of Apologising for ‘Fishrot Scandal’

US Appeals Court Overturns $8.8 M. Trademark Judgement For Yuga Labs

Latest Posts

Smuggled Nvidia AI Chips Worth $1 Billion Flood Chinese Black Market Despite U.S. Export Controls

July 25, 2025

Claude Code AI Automations for Community Management in 2025

July 25, 2025

Earnings Shock: Why IBM, Chipotle, and American Airlines Tumbled—and What Comes Next

July 25, 2025

Subscribe to News

Subscribe to our newsletter and never miss our latest news

Subscribe my Newsletter for New Posts & tips Let's stay updated!

Recent Posts

  • Smuggled Nvidia AI Chips Worth $1 Billion Flood Chinese Black Market Despite U.S. Export Controls
  • Claude Code AI Automations for Community Management in 2025
  • Earnings Shock: Why IBM, Chipotle, and American Airlines Tumbled—and What Comes Next
  • CoSyn: The open-source tool that’s making GPT-4V-level vision AI accessible to everyone
  • Meta names Shengjia Zhao as chief scientist of AI superintelligence unit

Recent Comments

  1. Janine Bethel on OpenAI research reveals that simply teaching AI a little ‘misinformation’ can turn it into an entirely unethical ‘out-of-the-way AI’
  2. 打开Binance账户 on Tanka CEO Kisson Lin to talk AI-native startups at Sessions: AI
  3. Sign up to get 100 USDT on The Do LaB On Capturing Lightning In A Bottle
  4. binance Anmeldebonus on David Patterson: Computer Architecture and Data Storage | Lex Fridman Podcast #104
  5. nude on Brain-to-voice neuroprosthesis restores naturalistic speech

Welcome to Advanced AI News—your ultimate destination for the latest advancements, insights, and breakthroughs in artificial intelligence.

At Advanced AI News, we are passionate about keeping you informed on the cutting edge of AI technology, from groundbreaking research to emerging startups, expert insights, and real-world applications. Our mission is to deliver high-quality, up-to-date, and insightful content that empowers AI enthusiasts, professionals, and businesses to stay ahead in this fast-evolving field.

Subscribe to Updates

Subscribe to our newsletter and never miss our latest news

Subscribe my Newsletter for New Posts & tips Let's stay updated!

LinkedIn Instagram YouTube Threads X (Twitter)
  • Home
  • About Us
  • Advertise With Us
  • Contact Us
  • DMCA
  • Privacy Policy
  • Terms & Conditions
© 2025 advancedainews. Designed by advancedainews.

Type above and press Enter to search. Press Esc to cancel.