If that’s not enough to deter you from sharing voice recordings with Amazon, note that the company allowed employees to listen to Alexa voice recordings. In 2019, Bloomberg reported that Amazon employees listened to as many as 1,000 audio samples during their nine-hour shifts. Amazon says it allows employees to listen to Alexa voice recordings to train its speech recognition and natural language understanding systems.
Other reasons people may be hesitant to trust Amazon with personal voice samples include the previous usage of Alexa voice recordings in criminal trials and Amazon paying a settlement in 2023 in relation to allegations that it allowed “thousands of employees and contractors to watch video recordings of customers’ private spaces” taken from Ring cameras, per the Federal Trade Commission.
Save recordings or lose functionality
Likely looking to get ahead of these concerns, Amazon said in its email today that by default, it will delete recordings of users’ Alexa requests after processing. However, anyone with their Echo device set to “Don’t save recordings” will see their already-purchased devices’ Voice ID feature bricked. Voice ID enables Alexa to do things like share user-specified calendar events, reminders, music, and more. Previously, Amazon has said that “if you choose not to save any voice recordings, Voice ID may not work.” As of March 28, broken Voice ID is a guarantee for people who don’t let Amazon store their voice recordings.
Amazon’s email says:
Alexa voice requests are always encrypted in transit to Amazon’s secure cloud, which was designed with layers of security protections to keep customer information safe. Customers can continue to choose from a robust set of controls by visiting the Alexa Privacy dashboard online or navigating to More > Alexa Privacy in the Alexa app.
Amazon is forcing Echo users to make a couple of tough decisions: Grant Amazon access to recordings of everything you say to Alexa or stop using an Echo; let Amazon save voice recordings and have employees listen to them or lose a feature set to become more advanced and central to the next generation of Alexa.
However, Amazon is betting big that Alexa+ can dig the voice assistant out of a financial pit. Amazon has publicly committed to keeping the free version of Alexa around, but Alexa+ is viewed as Amazon’s last hope for keeping Alexa alive and making it profitable. Anything Amazon can do to get people to pay for Alexa takes precedence over other Alexa user demands, including, it seems, privacy.
This article was updated to list the Echo devices that support local processing of Alexa requests.