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Advanced AI News
Home » Digitize your citizen and customer service experiences with agentic AI business portals in Microsoft Power Pages
Customer Service AI

Digitize your citizen and customer service experiences with agentic AI business portals in Microsoft Power Pages

Advanced AI BotBy Advanced AI BotMay 20, 2025No Comments7 Mins Read
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Get ready for an incredible experience at Microsoft Build 2025. We’re pumped to showcase the latest advancements in Microsoft Power Pages, a platform that empowers enterprises to rapidly build secure, scalable business portals powered by agentic AI.

This week at Microsoft Build 2025, explore how Power Pages enables global scalability and availability with its robust security, administration, and governance. The native integration with Microsoft Copilot and Microsoft Copilot Studio transforms Power Pages portal design by combining conversational AI, intelligent suggestions, and contextual guidance. With generative user experience (UX) and role-based personalization, portals dynamically adapt to user behavior and context—delivering the right information at the right time to streamline workflows and elevate user engagement.

Now is the moment to see how enterprises can plan, build, and run business portals with dynamically tailored experiences. 

Introducing cutting-edge security in Power Pages

Security isn’t just a feature—it’s a foundation. That’s why we’re thrilled to unveil the new security agent in Power Pages, now available in public preview. This is a game-changer for business users and admins who need to stay ahead of evolving threats without compromising agility. 

Powered by Microsoft Sentinel, the security agent continuously monitors for anomalous traffic patterns and proactively detects potential Distributed Denial of Service (DDoS) attacks. But it doesn’t stop at detection—it empowers action. Business users and admins receive real-time alerts and actionable recommendations with Microsoft Outlook and Microsoft Teams, helping them respond swiftly and confidently. 

This is more than just protection—it’s intelligent, integrated defense that brings enterprise-grade security directly into your Power Pages experience. 

A GIF displaying Security overview page including Security scan results and notifications delivered via Microsoft Outlook and Microsoft Teams. 
Image represents current UI for a public preview feature. UI is subject to change. 

Improving developer productivity and enabling next-generation user experiences

Next, we have exciting new updates for all Power Pages creators. We’re introducing the ability to integrate Copilot Studio agents in Power Pages—enabling creators to embed multiple agents into their site. This capability greatly enhances the conversational chat experience and enables end users to perform, create, and update operations on their business data. Developers also get the ability to use these agents as an API, enabling them to build complex business logic with ease and power next-generation user experiences.

A GIF showing the process of setting up and adding a Copilot Studio agent to a Power Pages portal to assist end users with tasks.

Now in public preview, users can bring their own code to Power Pages using third-party, next-generation code generation tools. This unlocks a new era of “vibe coding”—where natural language becomes the interface, and the user becomes the orchestrator. Instead of writing every line, developers guide, test, and refine AI-generated code, making the process more intuitive, creative, and aligned with enterprise-grade standards.

A GIF showing the process of incorporating pre-written code to an existing Microsoft Power Pages site.

Power Pages is also expanding its multilingual support, allowing customers to create portals in any number of custom languages. This functionality allows all out-of-the-box components like forms, lists, multistep forms, and card galleries to use content snippets for specifying content translation, allowing customers to build websites in a language of their choice. This feature will be generally available and is set to uplevel the creation process for multilingual portals. 

Additionally, the inline portal preview in Visual Studio Code is now in public preview. This feature lets you preview your Power Pages portals without ever leaving your development environment. With built-in user interface (UI) actions to run command-line interface (CLI) commands and switch environments, it streamlines development and testing. 

A GIF displaying inline portal preview in Visual Studio Code.

Client API support for business rules is now in public preview, bringing a powerful new layer of control to Power Pages. This feature introduces a rich set of JavaScript APIs that let users interact directly with business rules in Power Pages portals. It streamlines client-side development, promotes consistency, and opens up new possibilities for customizing user experiences—all while staying aligned with enterprise-grade standards.

Our event management template is also now in public preview. This template, along with custom components, is designed to streamline your development process and enhance portal capabilities, making event management more efficient and effective. 

We’re also introducing the new intelligent list search and customization feature in Power Pages. This feature uses natural language to query large datasets and get filtered information. It also allows for customization of the AI insights to make data interaction more intuitive and efficient. This feature is currently in public preview. 

A GIF showing usage of AI insights analyzing a list of loan applications and their statuses and displaying a bar chart representation of the list along with key takeaways.

Finally, multistep forms with Copilot in Power Pages is now generally available. This AI-assisted experience lets you design and build forms with natural language prompts, making it easier to create more dynamic and interactive forms. 

Now, let’s dive into some powerful tools designed to transform the administrative experience. 

The Copilot hub is a game-changer for admins. It provides visibility into AI usage at the feature level, empowering data-driven decisions and policy enforcement. Admins can control individual AI features, such as turning specific Copilot capabilities on or off at the environment or portal level. Currently in public preview, the Copilot hub is poised to significantly enhance administrative capabilities, fostering trust and compliance. 

A GIF of Microsoft Power Platform admin center displaying copilot usage data in numerical figures, line charts, and bar charts alternating between maker Copilot and end user Copilot.
Image represents current UI for a public preview feature. UI is subject to change. 

Next, the action center in the Power Pages homepage is another exciting addition to our suite of tools. This centralized hub is designed specifically for users and system admins, surfacing recommendations and actions that are applied within the Power Pages platform environment where applications, data, and resources are managed. Whether it’s enabling Web Application Firewall (WAF), renewing secure sockets layer (SSL) certificates, converting trials to production, or shutting down portals, this feature provides the insights you need to take action. It’s in public preview and ready to streamline your administrative tasks. 

A screenshot of the Power Pages action center displaying action items categorized as Critical, Warning, and Recommendation.
Image represents current UI for a public preview feature. UI is subject to change. 

We’re also excited to introduce the self-service identity (SFI)—web authentication key renewal experience in the Power Pages Admin Center (PPAC), transitioning from certificate-based authentication to federated credentials. A one-time activity will be required to update the authentication key in PPAC. This update will be generally available and is designed to simplify and streamline your authentication processes. 

A screenshot displaying the Renew site authentication key side panel showing sites with expired or soon to be expired keys.

Additionally, we can now surface insights and recommendations related to security scans in the PPAC security hub. This feature, currently in public preview, is designed to help keep your business portal secure and compliant.

Power Pages is helping organizations around the world build and enhance their online presence with remarkable efficiency 

Check out how our customers have been using Power Pages across industries to create transformative business portal experiences: 

Fortune Brand Innovations: Discover how Fortune Brands Innovations streamlined their customer experience across multiple brands using Power Pages and Microsoft Dynamics 365 Customer Service, creating a unified digital portal that integrates payment and enterprise resource planning system. 

Belgotex: Learn how Belgotex Carpets transformed their operations and enhanced customer engagement by implementing Power Pages, Dynamics 365 Finance, Microsoft Power BI, and Microsoft Fabric, unifying their sales and manufacturing processes.

US Small Business Administration: Explore how the US Small Business Administration saved millions annually and improved disaster using recovery services by Power Pages, Dynamics 365 Customer Service, Power Automate, and Power BI to automate processes and enhance service delivery. 

Okuma: Okuma has enhanced their customer and field service operations with Power Pages, unlocking new levels of efficiency and expertise utilization. 

All Pro Electrical: All Pro Electrical harnesses Power Pages to streamline operations, driving efficiency and safety, with Power Automate adding seamless end-to-end automation. 

Veterans’ Wellbeing Network: Discover how the Veterans’ Wellbeing Network significantly improved support for Australian service members by implementing Power Pages, Power Apps, and Power Automate to create a custom client management system that reduces case processing time by up to 40% and enhances collaboration among advocates.

How to get started with Power Pages 

Power Pages offers a comprehensive set of tools designed with security at the forefront for both developers and users. Join us as we reshape the portal-building experience, empowering organizations to create secure, AI-powered business portals that scale.  

Sign up for a trial: Get hands-on experience by signing up for a free trial.  

Join the community: Connect with other users and experts in the Power Pages community.  

Watch tutorials: Check out our YouTube channel for walkthroughs and tutorials on using Power Pages. 

Read the documentation: Dive into the Power Pages documentation for detailed guides and resources. 



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