Chris Voss is a former FBI hostage and crisis negotiator and author of Never Split the Difference: Negotiating As If Your Life Depended On It. Please support this podcast by checking out our sponsors:
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Never Split the Difference (book):
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OUTLINE:
0:00 – Introduction
0:59 – Negotiation
6:50 – Reason vs Emotion
21:45 – How to listen
30:35 – Negotiation with terrorists
32:43 – Brittney Griner
34:21 – Putin and Zelenskyy
41:41 – Donald Trump
48:52 – When to walk away
53:06 – Israel and Palestine
1:00:45 – Al-Qaeda
1:06:15 – Three voices of negotiation
1:14:40 – Strategic umbrage
1:17:46 – Mirroring
1:20:57 – Labeling
1:28:24 – Exhaustion
1:30:38 – The word “fair”
1:33:34 – Closing the deal
1:35:32 – Manipulation and lying
1:37:26 – Conversation vs Negotiation
1:48:45 – The 7-38-55 Rule
1:52:45 – Chatbots
2:02:07 – War
2:03:39 – Advice for young people
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