Browsing: AI Tools & Product Releases
The Gist Enhanced oversight tools. New monitoring, approval and testing features improve AI reliability. Improved agent accuracy. Human review and…
The Gist AI Receptionist launch. RingCentral releases generative AI phone agent to automate calls. Business process shift. Transforms front-office call…
The Gist Conversational AI is booming—but complex. With 192% projected growth by 2031, CX leaders face pressure to adopt—but success…
The Gist AI supports alignment. Aggregated AI helps organizations unify CX, CS and support around shared experience outcomes. Metrics are…
The Gist Acquisition completed. Zendesk acquires HyperArc to enhance AI analytics capabilities. Technology integration. HyperArc’s GenAI-powered platform to be integrated…
The Gist Conversational website AI. CommSite shifts static websites to AI-driven chat experiences. Customer expectation gap. Addresses high abandonment from…
The Gist Old metrics fail. Traditional CX metrics miss tone, accuracy and customer trust in AI interactions. Auto evals needed.…
The Gist Unified CX platform. Cyara launches an all-in-one AI-powered CX assurance solution. AI-driven automation. Platform features include advanced validation,…
The Gist Statistical insight. Call center statistics reveal that phone calls remain the top method for customer service interaction. AI…
Key Takeaways GOOGL’s global search market share fell to 89.54% in May. AI Overviews and Circle to Search are boosting…