Browsing: AI Tools & Product Releases
The Gist Acquisition completed. Zendesk acquires HyperArc to enhance AI analytics capabilities. Technology integration. HyperArc’s GenAI-powered platform to be integrated…
The Gist Conversational website AI. CommSite shifts static websites to AI-driven chat experiences. Customer expectation gap. Addresses high abandonment from…
The Gist Old metrics fail. Traditional CX metrics miss tone, accuracy and customer trust in AI interactions. Auto evals needed.…
The Gist Unified CX platform. Cyara launches an all-in-one AI-powered CX assurance solution. AI-driven automation. Platform features include advanced validation,…
The Gist Statistical insight. Call center statistics reveal that phone calls remain the top method for customer service interaction. AI…
The Gist Agents aren’t anti-AI—they’re anti-neglect. Reddit threads show call center workers fear being left behind, not by bots, but…
The Gist AI drives CCaaS growth despite complexity. Vendors with strong AI portfolios saw higher price-per-seat and consumption-based revenue in…
The Gist Enhanced oversight tools. New monitoring, approval and testing features improve AI reliability. Improved agent accuracy. Human review and…
The Gist AI Receptionist launch. RingCentral releases generative AI phone agent to automate calls. Business process shift. Transforms front-office call…
The Gist Conversational AI is booming—but complex. With 192% projected growth by 2031, CX leaders face pressure to adopt—but success…