Browsing: AI Tools & Product Releases
The Gist AI Receptionist launch. RingCentral releases generative AI phone agent to automate calls. Business process shift. Transforms front-office call…
The Gist Conversational AI is booming—but complex. With 192% projected growth by 2031, CX leaders face pressure to adopt—but success…
The Gist AI supports alignment. Aggregated AI helps organizations unify CX, CS and support around shared experience outcomes. Metrics are…
The Gist Acquisition completed. Zendesk acquires HyperArc to enhance AI analytics capabilities. Technology integration. HyperArc’s GenAI-powered platform to be integrated…
The Gist Conversational website AI. CommSite shifts static websites to AI-driven chat experiences. Customer expectation gap. Addresses high abandonment from…
The Gist Unified CX platform. Cyara launches an all-in-one AI-powered CX assurance solution. AI-driven automation. Platform features include advanced validation,…
The Gist Statistical insight. Call center statistics reveal that phone calls remain the top method for customer service interaction. AI…
Key Takeaways GOOGL’s global search market share fell to 89.54% in May. AI Overviews and Circle to Search are boosting…
According to reports from Amazon, Reuters and Geekwire, the tech giant has announced another wave of layoffs. Amazon says it’s…
God bless Google.Googles solves problems and helps me navigate life every day. I don’t know what I’d do without it…