Browsing: Customer Service AI
The Gist Statistical insight. Call center statistics reveal that phone calls remain the top method for customer service interaction. AI…
The Gist Agents aren’t anti-AI—they’re anti-neglect. Reddit threads show call center workers fear being left behind, not by bots, but…
According to reports from Amazon, Reuters and Geekwire, the tech giant has announced another wave of layoffs. Amazon says it’s…