Browsing: Customer Service AI
As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising…
Customer service chatbots are notoriously aggravating as they waste time hitting you with questions that trap you in prompt loops,…
Months after touting AI’s potential to replace human work, Klarna CEO Sebastian Siemiatkowski is backtracking and reversing an AI-induced hiring…
Nearly every area of our lives has been transformed by artificial intelligence and other emerging technologies. For small business owners,…
After aggressively pursuing an AI-driven workforce reduction strategy, Klarna says it is “evolving” the strategy and hiring customer service employees…
Altice announced it’s working to improve its customer service using AIIt’s working with Google Cloud Platform and an AI customer…
Pay-later firm Klarna is reportedly rethinking some of its AI-centered cost-cutting. Now, CEO Sebastian Siemiatkowski told Bloomberg News in an interview posted Thursday (May 8), the…
Today we can finally see the consumer version of what futurists, writers, and filmmakers have been conceptualizing for long: AI…
Signals, a startup building an artificial intelligence-powered Cloud Employee Platform, launched today with the goal of helping companies automate client-facing…
AT&T gets 40 million customer service calls annually. Some callers want to add phone lines, register new addresses, or reschedule…