Browsing: Customer Service AI
Key stat: Nearly half (48.0%) of US digital shoppers want to see AI-driven customer service quality improved or added on…
Unlock the Editor’s Digest for freeRoula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter.How many…
Transforming Intelligent Call Center Operations in Consumer Finance The capabilities of AI have attracted a plethora of banking and financial…
Small businesses have much to gain from responsibly riding the artificial intelligence wave. While the top AI tools for business…
Can an AI chatbot help customer service representatives, well, be more human? Maybe so, suggests a new study that adds…
SAN FRANCISCO (KGO) — Artificial Intelligence has reportedly cut 4,000 jobs at one of San Francisco’s largest private employers.In a…
Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like … More Cognigy and IBM WatsonX…
Yellow.ai launched a large language model-powered voice platform that powers artificial intelligence agents designed to handle high volumes of customer…
The natural language processing (NLP) power of generative artificial intelligence (AI) means that the tech can directly interface with humans—through…
HBX Group a leading independent B2B travel technology marketplace, has announced that its customer service…