Browsing: Customer Service AI
More than 90% of employees use AI-driven virtual assistant for increased efficiency CHARLOTTE, N.C. and LONDON and HONG KONG, April…
Digital humans are poised to revolutionize human-computer interactions in the telecom sectorAI avatars provide higher customer satisfaction and increased likelihood…
Integrating artificial intelligence (AI) and human connection is becoming increasingly crucial for portfolio companies aiming to increase…
As retailers invest in interactive experiences across multiple touchpoints to enhance service and build loyalty, how can a conversation with…
Credit: Unsplash/CC0 Public Domain Chatbots—those little text bubbles that pop up in the corner of so many consumer sites—have long…
The Gist AI still trails human expertise. Scale AI is testing against human-level benchmarks—and models aren’t close yet. Collaboration beats…
TELUS International TIXT recently partnered with Zendesk, which specializes in agentic AI-powered service solutions, to deliver best-in-class customer experiences with…
ServiceNow has announced the acquisition of Logik.ai, a provider of AI-driven Configure, Price, Quote (CPQ) solutions. This acquisition strengthens ServiceNow’s…
Bill Gates recently made headlines by predicting that artificial intelligence (AI) will significantly reshape industries within the next decade, reducing…
Alert | For more about AI in telecoms from Verizon Business, don’t miss the RCR webinar on April 8 –…