Browsing: Customer Service AI
What used to be a slow, ticket-based system is evolving into dynamic, real-time conversations—thanks to the rise of AI-powered chatbots…
AI in Food Servicegetty As AI becomes part of our everyday lives, it’s becoming hard to avoid, even in restaurants…
By Chavi Gupta, Senior Partner Solutions Architect, AWSBy Josh Wolf, Senior Director, Solutions Consulting, TealiumBy David Datars, VP Corporate Development,…
To gain and retain customers, organizations must continually improve efficiency and enhance customer satisfaction. In response, intelligent document processing (IDP)…
Rimini Street (Nasdaq: RMNI) has received multiple prestigious awards recognizing its excellence…
Verizon credited the integration of Google Cloud’s generative AI (genAI) capabilities for improvements in its customer care platform, highlighting a…
Highlights Bank of America is investing $4 billion in AI and new tech initiatives in 2025, nearly a third of…
Customer expectations have skyrocketed but so have the challenges businesses face in meeting them. Today’s consumers demand personalized and consistent…
The banking industry is navigating an increasingly complex and dynamic landscape. Evolving regulatory requirements, a projected rise in mergers and…
Almost everything Kesko does has a digital dimension. Daniel Läubli: Kesko is seen as a leader in online grocery, digitalization,…