Browsing: Customer Service AI
Waiting days to get your car issues fixed is more than an annoyance; it’s a hindrance. Tesla owners may love…
Photographer: Jaimi Joy/Bloomberg© 2025 Bloomberg Finance LP Here are five things in business tech news that happened this week in…
Decagon, a two-year-old AI startup helping companies cut customer support costs, is in talks to raise $100 million at a…
Klarna Group Plc’s co-founder and CEO, Sebastian Siemiatkowski, has admitted the fintech giant’s aggressive use of artificial intelligence in customer…
Use of AI shopping tools like chatbots is growing. Consumers are noticing AI-based shopping tools and starting to use them,…
AIPhoto: Generated by AI. Adobe Stock.May 16, 2025Just 18% of U.S. consumers are comfortable with certain AI-driven features and 71%…
Last Updated:May 16, 2025, 12:43 ISTKlarna had stopped hiring new people and replaced them with AI, but now, the company…
Customer service isn’t what it used to be—no more rows of cubicles with agents glued to headsets, reading from scripts.…
A Swedish company that replaced humans with AI in marketing and customer service jobs has realised that it made a…
A few football seasons ago, my husband and I were excited to watch our teams on opening day—until our…