Browsing: Customer Service AI
The company blames outsourced human customer service agents for the dip in quality. Swedish fintech giant Klarna has been heavily…
Industry-first collaboration brings technology-enabled legal solutions to users of leading AI answer engine MOUNTAIN VIEW, Calif.–(BUSINESS WIRE)– LegalZoom.com, Inc. (Nasdaq:…
Agentic AI, a category of artificial intelligence that enables systems to operate with minimal human oversight, is expected to revolutionise…
Customers don’t just want fast service—they expect businesses to stay one step ahead. Today’s customers want companies to anticipate their…
To enhance their competitive advantage, they are placing a growing emphasis on innovation and driving business growth. The findings come…
Highlights Multimodal AI lets users interact through text, voice, or images — enhancing convenience and personalization. Long-memory AI enables brands…
A simple question, but one for the ages: What makes great customer service? From my experience – and borne out…
Listen to the article 3 min This audio is auto-generated. Please let us know if you have feedback. Dive Brief:…
A quiet yet sweeping revolution is underway in the insurance industry, driven by artificial intelligence’s potential to redefine operational efficiency…
Banks should focus on building AI solutions for customers that empower them in subtle ways, said Brianna Elsass, vice…