Browsing: Customer Service AI
The insurance industry is undergoing a radical transformation, and at the heart of it lies one of the most powerful…
PlaudAI Welcome to Tech Times’ AI EXPLAINED, where we look at the tech of today and tomorrow. Brought to you…
Confident Investing Starts Here:The latest update is out from NICE ( (NICE) ). In May 2025, NICE Ltd. announced several…
Artificial intelligence is no longer a futuristic concept whispered about in Silicon Valley labs; it’s a potent force actively reshaping…
Klarna CEO Sebastian Siemiatkowski reportedly said Wednesday (June 4) that while Klarna continues to adopt artificial intelligence (AI) tools, it…
Self-service is evolving rapidly from static FAQ pages into dynamic, continuously updating AI-driven experiences that anticipate customer needs and deliver…
“My wife taught me something,” Klarna CEO Sebastian Siemiatkowski told the crowd at London SXSW. He was addressing the headlines…
The initiative will provide startups with market intelligence, technical workshops, enterprise workflow knowledge and exposure to real-world business environments. Startups…
CRM systems have come a long way since their inception in the 1990s. What began as digital rolodexes evolved over…
By Alan Ranger, Vice President, Cognigy As generative AI gains traction in enterprise CX, one thing is becoming clear: traditional…