Browsing: Customer Service AI
Editor’s take: Customer care has become one of the most notorious business failures of the digital age, and everyone knows…
SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) — Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0,…
Gartner report claims companies are reversing or toning down their strategies for AI customer serviceAlmost all companies will keep human…
The Gist AI leaders raise the bar. Anthropic, Intercom, Ada and Forethought are pushing AI beyond scripted chatbots into agentic,…
Skillsoft has announced a partnership with Salesforce to deliver AI-powered customer service training within the Salesforce ecosystem. The integration brings…
Let’s look at the next chapter of AI—agentic AI, and how it could unlock the next generation of operational excellence…
The GistAI is a partner, not a replacement. Leading organizations are integrating AI to enhance — not eliminate — human…
“Whom you often long to speak to during a customer service call.” This clue from a recent New York Times…
AI is already driving revenue increases for financial institutions — and with new investments in AI infrastructure and development across…
Customer service and support software firm Freshworks Inc. today debuted an expanded version of its Freddy Agentic AI Platform at its annual Refresh…