Browsing: Customer Service AI
“By rethinking how data is stored and accessed, moving from siloed third-party systems to user-centric data models, organizations can create…
In efforts to improve customer service efficiency and accuracy, Independence Blue Cross (IBX) launched a generative AI (GenAI) tool designed…
Whether it’s helping a patient understand a medical bill or providing risk-based investment information, businesses depend on customer service agents…
The State of Customer Experience 2025 Report from Verint Shows that 86% of Consumers Value AI for Rapid Problem Resolution…
The Gist Start with the basics. Use AI for chatbots and repetitive CX tasks to reduce wait times and lower…
The Gist AI transforms how teams connect. AI helps break down silos that once kept customer success, service and delivery…
Zoom Communications recently unveiled Zoom Virtual Agent 2.0, a significant upgrade to its self-service support platform that introduces agentic artificial…
Artificial intelligence is playing an increasingly central role in shaping how companies engage with customers, but many of the most…
Joao Cardoso, Chief Innovation and Digital Officer at Teleperformance. getty When we think about AI in customer service, it’s easy…
Customer Contact Week, being held in Las Vegas, is where customer experience vendors gather to show off the latest and…