Browsing: Customer Service AI
This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX…
This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX…
(Bloomberg) — Salesforce Inc. (CRM) said the use of artificial intelligence tools internally has allowed it to hire fewer workers,…
This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX…
LAGUNA BEACH, Calif. – July 15, 2025 – PRLog — Kell Web Solutions, Inc. has announced the official launch of…
Platform helps online retailers automate tier-one support and eliminate missed calls with voice-based AI agents.United States, July 21, 2025 –…
Greetings TCPAWorld! Happy Monday! If you’ve ever been stuck shouting “representative or agent” or pressing zero repeatedly into the void…
The Gist AI Receptionist launch. RingCentral releases generative AI phone agent to automate calls. Business process shift. Transforms front-office call…
The Gist Conversational AI is booming—but complex. With 192% projected growth by 2031, CX leaders face pressure to adopt—but success…
The Gist AI supports alignment. Aggregated AI helps organizations unify CX, CS and support around shared experience outcomes. Metrics are…