Browsing: Customer Service AI
Editor’s note: Part 1 of this three-part series on voice AI captured the essence of voice AI and the technologies…
According to recent studies, more than half of customers are willing to stop buying from…
We’ve all been there — stuck on hold for hours, navigating confusing cancellation processes, or arguing with representatives over unfair…
Today’s ecommerce shoppers are all too familiar with bots that dish out scripted answers but rarely solve problems. Berlin-based Konvo…
The Gist Chatbot frustration is real. Surveys show 76–80% of users feel bots waste time or fail to answer simple…
AIPhoto: Generated by AI. Adobe Stock.September 23, 2025 by Victor Cho — CEO, EmovidRetailers have spent years investing in automation…
Payments and credit card service organizations have always been measured by their ability to reduce friction. Contact center average handle…
Fortune 500 companies have rapidly adopted AI in the workplace, yet most employees remain disconnected from these technologies. The numbers…
OpenAI CEO Sam Altman may have just threatened the customer service industry. Altman has said that he is “confident” that…
A-ROSA River Cruises has introduced artificial intelligence to its customer service offering through a partnership with German tech company Alyza.AI is…