Browsing: Customer Service AI
Optus’s new chief executive, Stephen Rue, says artificial intelligence will play a significant role in the future of telecommunications, but…
Every time you’ve been placed on hold, you’ve unknowingly contributed to one of the most valuable — and trapped —…
HubSpot announced that it is expanding access to its Breeze Customer Agent, an AI-powered support tool, to all Pro and…
Artificial intelligence (AI) is rapidly evolving from a futuristic concept to the defining technology of our era. With generative AI…
The Gist Customers still want to speak to a human. AI efficiencies aside, phone and email remain the preferred methods…
The latest Sprout Social Index™ shows that 73% of consumers will take their business elsewhere if a brand doesn’t respond…
Get ready for an incredible experience at Microsoft Build 2025. We’re pumped to showcase the latest advancements in Microsoft Power…
The Gist AI headlines missed the mark. Klarna says its AI initiative isn’t retreating — it’s scaling up. AI agents…
Prince William County has launched a platform that will help customers report issues and access support by phone, mobile app,…
Klarna, the Swedish buy-now-pay-later company, is preparing to hire more human workers after relying heavily on artificial intelligence for customer…