Browsing: Customer Service AI
Elyse Betters Picaro / ZDNETDealing with customer support at any company often feels like an exercise in frustration and futility.…
NEW YORK – Verizon today announced its most significant customer experience transformation, designed to empower customers with easier, more personalized support.…
Verizon is trying to streamline its customer service experience by overhauling it with more chatbots and AI tools. The My…
Buy now, pay later (BNPL) giant Klarna unveiled its latest unconventional innovation. It’s an artificial intelligence-powered hotline that lets customers…
Customer service workers were among the first on the AI chopping block, but now some enterprises are backtracking amidst a…
Artificial intelligence-powered customer service automation startup Ushur Inc. today announced the launch of its next-generation AI agent product purpose-built for…
For telcos, the surest AI wins come in their operational heartlands – streamlining customer care, enhancing enterprise services, and turning…
Botpress has raised US$25 million in fresh financing as the Quebec City-based startup tries to build on its early success…
Artificial Intelligence is no longer just a futuristic buzzword in customer care—it’s becoming a strategic imperative. A new industry report…
In the not-so-distant future, a virtual agent could buy your dog’s toys, settle your overseas invoices and flag potentially fraudulent…