Browsing: Customer Service AI
Enterprises are expanding their use of artificial intelligence (AI) in customer experience to encompass the entirety of the process, not…
Key stat: Nearly half (48.0%) of US digital shoppers want to see AI-driven customer service quality improved or added on…
Unlock the Editor’s Digest for freeRoula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter.How many…
Transforming Intelligent Call Center Operations in Consumer Finance The capabilities of AI have attracted a plethora of banking and financial…
Can an AI chatbot help customer service representatives, well, be more human? Maybe so, suggests a new study that adds…
Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like … More Cognigy and IBM WatsonX…
Your support helps us to tell the storyFrom reproductive rights to climate change to Big Tech, The Independent is on…
Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request returns. Until recently, the…
We have welcomed tech with open arms.Can you remember what it was like to navigate with a map rather than…
Klarna CEO Sebastian Siemiatkowski has announced plans to beef up its human customer service team after artificial intelligence replaced 700…