Browsing: Customer Service AI
LONDON, UNITED KINGDOM — Customer support outsourcing provider, Simply Contact has achieved industry recognition for its groundbreaking artificial intelligence (AI)…
How AI chatbots are redefining the customer experience The customer service landscape is undergoing a radical shift, and at the…
Priya Vijayarajendran is the CEO of ASAPP. getty Generative AI is redefining what’s possible in customer service. Offering more than…
Within the next three years, 92% of companies intend to increase their use of artificial intelligence solutions within their business.…
Business leaders are infatuated with the potential of AI to automate interactions, expand creativity and reduce costs. There is no…
Alex MacPherson, Manhattan Associates Six out of 10 customers (63%) expect AI-fuelled technologies to become the primary mode of customer…
The rapid advancement of technology and artificial intelligence (AI) has led to significant transformations across various industries. From how products…
Robotic arms are displayed during the 9th China-South Asia Expo in Kunming, Southwest China’s Yunnan province, June 22, 2025. [Photo/Xinhua]…
Salesforce AI Research unveiled CRMArena-Pro on June 10, 2025, a comprehensive benchmark study demonstrating that leading artificial intelligence agents achieve…
ai-pocalypse Recent research details how customer service reps at a Chinese utility’s call center often struggled when trying to use…