Browsing: Customer Service AI
Distinguished for Innovation, Enterprise Readiness, and Visionary Approach to Agentic AI Cognigy, a global leader in AI-powered customer service solutions,…
London-based Gradient Labs, a startup building an autonomous AI agent aiming to resolve up to 80% of customer queries, has…
Mykyta Atamanchuk/Getty ImagesSalesforce has had over one million AI agent-customer conversations. The company launched AI agents on its Salesforce Help site in October…
The rapid rise of AI in customer care is impossible to ignore. From customer-facing tools like chatbots to newer AI…
The rapid integration of artificial intelligence into call centers has promised a revolution in customer service, but recent insights reveal…
Realbotix Corp. (“Realbotix” or the “Company”), a leader in AI-powered humanoid robotics, announces that its robot now communicates fluently in…
Prudential Financial might have been founded in 1875, but its IT stack is definitely next-generation. The 150-year-old company has…
In banking, AI is no longer experimental—it became a cornerstone of strategy for improving how customers engage with their banks…
Many Finnish companies are familiar with the problems of action not being taken, phone calls not written down and…
Verizon has unveiled a significant transformation in its customer experience aimed at small businesses and consumers alike. As part of…