Browsing: Customer Service AI
Now that Hertz Car Rental is using artificial intelligence (AI) to track any dings, dents, scratches and more that customers…
Amazon Web Services (AWS) is set to make a significant leap in the artificial intelligence landscape with the launch of…
Dev Nag // July 10, 2025 (Image credit: Adobe Stock.) Companies that successfully incorporate real-time AI customer service will be…
Real-time data-processing platforms that combine video analytics, license-plate readers, and social media scraping are significantly reducing investigative timelines. A 2024…
This article is published by AllBusiness.com, a partner of TIME.By Levi KingAs someone who’s spent the better part of two…
Thrive’s Scott Steele offers commentary on how employees and AI agents collaborate in contact centers. This article originally appeared in…
LONDON and WASHINGTON, July 10, 2025 /PRNewswire/ — Natterbox, the AI-powered contact center provider, today launches AI Assistants and AI…
Microsoft recently disclosed that it saved $500 million in its call centers last year through AI-driven efficiencies.As reported by Bloomberg,…
This article is sponsored by Cognigy and was written, edited, and published in alignment with our Emerj sponsored content guidelines.…
Customer experience (CX) is a crucial factor that determines long-term business success.Statistics show that CX has a significant impact on…