Browsing: Customer Service AI
Robots in a call centergetty A huge breakthrough in artificial intelligence came from a simple answer: “I don’t know.” Early…
Operative today announced the addition of three senior leaders across Artificial Intelligence, Cloud Operations, and Global Support: Nick Thor joins…
The customer service landscape is undergoing a seismic shift, driven by the need for 24/7 digital support, personalized interactions, and…
A Perplexity user demonstrated the Comet browser’s AI agent capabilities by having it autonomously handle a FedEx customer support interaction,…
Opinions expressed by Entrepreneur contributors are their own. For over 50 years, automated phone systems have been a mainstay of…
• For the first time, Naturgy’s gas distributor will include Generative AI in both telephone and digital channels, which can…
In 2024, banking crossed a critical threshold. No longer satisfied with being simply digital and inspired by interactions with Chat…
AI and human contact: a winning combinationgetty AI is transforming customer retention strategies, but does it hold the key to…
A new report from Zendesk outlines a growing problem for companies rolling out AI tools: many aren’t ready to manage…
Salesforce CEO Marc Benioff during the Dreamforce conference in San Francisco on Sept. 17, 2024. (Getty Images) Salesforce CEO Marc…