Browsing: Customer Service AI
Credit: Gustavo Fring from Pexels When we shop online, a chatbot answers our questions. A virtual assistant helps us track…
Pegasystems is tackling AI uncertainties head-on with the release of Pega Infinity ’25.The company claims that its latest solution is…
WASHINGTON, UNITED STATES — OpenAI Chief Executive Officer (CEO) Sam Altman claims that artificial intelligence will first disrupt customer service…
AI chipmaking giant NVIDIA has invested in UK-based unicorn ElevenLabs, a specialist in AI-generated speech and audio technology.The move underscores…
Wendy Johnstone, vice-president for Asia-Pacific at Sinch. PHOTO: SinchAs businesses embrace AI, often blindly following a corporate mandate, many have…
A Hampshire council has been developing online systems so customers can access council services using the latest artificial intelligence (AI)…
Listen to the article 2 min This audio is auto-generated. Please let us know if you have feedback. Dive Brief:…
The quality and speed of your customer service can make or break your business. According to one survey, 86% of…
HONG KONG, Sept. 24, 2025 (GLOBE NEWSWIRE) — REDtone, a leading Malaysian digital solutions provider, partnered with GPTBots, an enterprise…
Microsoft is steadily reshaping its Dynamics 365 Contact Center platform to help enterprises enhance their customer service operations with innovations…