Browsing: Customer Service AI
New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and quickly deliver smart, personalized…
By Gus Trompiz and Florence Loeve PARIS (Reuters) – Shipping giant CMA CGM and tech startup Mistral AI expect rapid…
The next-gen AI customer experience platform Reshaping AI-Powered Customer Service and CX with Five Pillars of Next-Gen AI NEW YORK,…
CXone Mpower highlighted for delivering true end-to-end workflow automation for customer service HOBOKEN, N.J., April 17, 2025–(BUSINESS WIRE)–NICE (Nasdaq: NICE)…
AI-powered CRM orchestrates work across departments for fast, seamless experiences across the entire customer lifecycle to drive productivity and fuel…
ATHENS, Greece, April 24, 2025–(BUSINESS WIRE)–Omilia, a global leader in Conversational Artificial Intelligence (CAI), continues to expand its European presence…
Fully automated solution connects real-time customer engagement with enterprise workflow automation to eliminate service gaps and drive faster, smarter resolutions…
H&R Block is now well-positioned to scale rapidly during the annual U.S. tax season surge, empowering thousands of agents to…
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This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX…