Browsing: Customer Service AI
O2 noted that the centerpiece of the rollout is a proprietary AI tool called Lumi AI. Its main function is…
TCN, a global provider of cloud-based call centre solutions, today announced the significant advantages of its advanced chatbot tool. By…
IT services company Cognizant on July 28 announced an expanded partnership with Lineage, widely recognised as the world’s largest temperature-controlled…
MASSACHUSETTS, UNITED STATES — Customer service roles are poised for dramatic transformation as AI takes over routine inquiries, according to…
NiCE Ltd., a publicly traded provider of contact center software, today announced plans to acquire rival Cognigy GmbH for $955…
(WJAR) — As artificial intelligence continues to grow, it’s putting careers in jeopardy.Jasmine Escalera, a career expert for LiveCareer, says…
The Gist Strategic acquisition move. NiCE is acquiring Cognigy to expand AI CX capabilities.Unified AI platform. The deal will merge…
A German AI agents startup is being acquired by a US customer service company in a near $1bn deal, in…
VMO2 unveiled its new proprietary AI tool designed to support customer service agents and improve issue resolution as part of…
Over the past fiscal year, our customers and partners have driven pragmatic outcomes by implementing AI-first strategies across their organizations.…