Browsing: Customer Service AI
Cognigy co-founders (from left to right) Benjamin Mayr, Philipp Heltewig, and Sascha Poggemann [Photo: Cognigy] Contact centers that rely only…
Boca Raton, Florida — April 16, 2025 — Infinite Reality (iR), a company focused on digital media and ecommerce through extended reality (XR…
Cognigy, a company leveraging AI to automate customer service, announced its U.S. headquarters’ move from San Francisco to Dallas, Texas.…
Certinia Inc., the developer of services delivery software based on the Salesforce Inc. platform, today released a series of new…
Image: Shutterstock Customer service was one of the earliest functions to yield tangible applications for generative AI. From summarising cases…
Alorica, a global leader in customer experience solutions serving Fortune 500 companies, has positioned itself at the forefront of AI…
AI is no longer just a technological upgrade or add-on — it is fundamentally reshaping business capacity and the future…
Introducing Kate, Ai receptionist for Home service businesses Kate_ai_receptionist_benefits_from Markate.com AI-Powered Solution Streamlines Customer Interactions, Enhancing Efficiency and Customer Satisfaction…
Credit: Pixabay/CC0 Public Domain Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers’ expectations,…
Atlassian plans to join the highly competitive world of customer service platforms by turning its focus inside out. In…