Browsing: Customer Service AI
The Gist AI with initiative. Agentic AI doesn’t just respond. It takes action, and it navigates complex tasks without human…
imaginima/Getty ImagesThe B2B technology market has been in a state of deep freeze for well over two years, since the…
Executives are stumbling over themselves to replace pesky and expensive human labor with AI.In the latest instance, the billionaire cofounder…
Have you ever found yourself repeating the words “speak to a human please” while on the phone with customer service?…
Sam Altman, CEO of OpenAI, has warned of a future where AI will eliminate entire job categories, including customer support.The…
In the customer service domain, AI is no longer just a buzzword. It is turning out to be the backbone…
Conversational AI startup Cognigy is being acquired by Nice, a provider of software in customer experience and compliance, for $955…
Virgin Media O2 is advancing their customer service with groundbreaking artificial intelligence. The U.K. carrier has integrated a suite of…
The war for CX specialized AI platform dominance continues with NiCE buying Cognigy. getty The deal enhances NiCE’s position in…
Overhauling a customer experience is no small task for banks and credit unions of all asset sizes, but new research…