Browsing: Customer Service AI
Atlassian CEO Mike Cannon-Brookes has announced that 150 employees will lose their jobs, particularly in customer service and support. The…
In the evolving world of digital customer service, businesses are increasingly torn between deploying automated chatbots and traditional live chat…
Artificial intelligence continues to fundamentally change how we do business, and in the past year, a new innovation has entered…
Brands are relying more heavily on chatbots powered by artificial intelligence to handle customer service queries as they seek to…
Microsoft researchers have documented widespread artificial intelligence capabilities across major occupation categories, with sales representatives, customer service workers, and writers…
In the fast-evolving world of customer experience, businesses are facing a pivotal moment where adaptation isn’t just advisable—it’s essential for…
Christine Benz: Hi. I’m Christine Benz with Morningstar. My colleague Dan Lefkovitz and I interviewed Vanguard CEO Salim Ramji at…
51 percent of customer service journeys now start on third-party platforms, including search engines, AI apps (like ChatGPT), and social…
AI agents are starting to do more than chat. Some can now take action, resolve issues, and potentially reshape customer…
The Gist AI with initiative. Agentic AI doesn’t just respond. It takes action, and it navigates complex tasks without human…