Browsing: Customer Service AI
Kelly Hopping is the Chief Marketing Officer (CMO) at Demandbase. getty In 2024 alone, enterprise companies worldwide spent more than…
Customer ServicePhoto: Adobe StockApril 21, 2025When it comes to interacting with a contact support center consumers still want real human…
Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates…
At DBS Bank, customer service officers (CSOs) perform a plethora of tasks each day, from searching for product information…
On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them…
At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better…
Winery marketing teams are in overdrive these days—accelerating efforts to attract younger consumers, growing wine club membership and elevating tasting…
A leader in AI-powered customer service automation has relocated its U.S. headquarters from California to North Texas.Düsseldorf, Germany-based Cognigy has…
AI Agents Market Size and Forecast 2025 to 2034 The global AI agents market size accounted for USD 5.43 billion…
Chatbots promise speed and efficiency but often fall short, resolving just 14 per cent of issues, according to Gartner. Customers…