Browsing: Customer Service AI
Pegasystems has pledged to deliver “industry first” customer self-service capabilities within its new Pega Self-Service Agent.The offering combines the three…
Klarna is a bit of a rebel in the financial services space. Its branding, tone, and products often place it…
Federico Sendra, CEO and cofounder of SpaceDev, a consultancy and development services company with a focus on blockchain and web3.…
AIVerizon has unveiled its most significant customer experience transformation involving every customer channel – from retail stores to its app…
London-based PolyAI, a Cambridge University spin-out led by dialogue-system veterans, has built technology so natural that some callers never realise…
Avoid metric manipulation Of course, even the best-designed metrics can backfire if they’re implemented poorly or incentivize the wrong behaviors.…
Silverback AI Chatbot, a technology company specializing in AI-driven customer interaction tools, has launched its advanced “AI Agents” system, a…
Two US senators have proposed a bill that forces contact center agents to immediately disclose their location and/or whether they’re…
If you’ve spent more than five minutes in a contact center strategy meeting this year, someone has probably said it:…