Browsing: Customer Service AI
In shortGenerative AI is used across departments. Most of the 530 identified generative AI implementations are in customer support, marketing,…
Have you made a call into a contact center lately and gotten a prompt like this, “I’d like to text…
Singapore Airlines announced last week that it is partnering with American AI startup OpenAI, to implement AI-enabled solutions for customer…
The pair signed a five-year deal that will see ServiceNow overhaul Vodafone’s service management for business customers using its AI-powered…
Introduction The Global Humanoid Robots for Customer Service Market is poised for explosive growth, projected to surge from USD 465.2…
42% believe AI and ChatGPT can handle complex customer service inquiries as effectively as humans. getty Ten years ago, only…
The Gist: Fast but fallible. Agentic AI moves quickly but needs oversight to avoid mistakes that could harm trust or…
New developments underline GamingSoft’s desire to advance its igaming solutions, introducing innovative features beyond the standard white label platform. Recognising…
Vodafone Business and ServiceNow, the AI platform for business transformation, have announced a five-year strategic collaboration to launch the next…
Startek® Generative AI wins 2025 Excellence in Customer Service Award for Technology of the Year Startek® Generative AI wins 2025…