Browsing: Customer Service AI
Yevgeni Tsirulnik shares how Toshiba Global Commerce Solutions is creating AI-powered personalization, operational efficiency and seamless shopping experiences for small…
It’s undeniable that hallucinations are one of the main sticking points when it comes to the mass rollout of AI…
Key takeaways: Moving from experimental to essential for online businessesCompanies like Amazon are seeing massive adoption with their AI toolsEarly…
When ChatGPT officially launched in late 2022, it kicked off a historic AI race we’re still living through today. The…
As AI dominates headlines and boardroom agendas, many enterprise leaders are eager to implement conversational AI across customer experience workflows.…
Wells Fargo is expanding its collaboration with Google Cloud to roll out artificial intelligence agents across its business, marking a…
TLDR/key takeaways: There are 3 major developments in the Salesforce Summer ‘25 release for Service Cloud: Agentforce now creates a…
The Gist IVR frustrates, AI guides. Traditional IVR systems create friction with rigid menus and poor routing, often leading to…
It’s no secret that artificial intelligence has changed the way people find information, talk to their peers and even plan…
Pegasystems has pledged to deliver “industry first” customer self-service capabilities within its new Pega Self-Service Agent.The offering combines the three…