Browsing: Customer Service AI
NEW YORK, N.Y. – While brands are celebrating AI-driven efficiency gains in customer experience (CX), a significant gap exists between…
Wells Fargo is expanding its relationship with Google Cloud to leverage the latter’s AI agent technology to handle complex customer…
More and more, brands are starting to get the chatbot “thing” right. AI is improving, and customers are realizing that…
Alex Levin is the Co-founder & CEO of Regal.ai. In five years, talking to a human in a contact center…
Healthcare insurance customer service has long been plagued by inefficiencies, slow response times, confusing policy language, and the need to…
KUALA LUMPUR, Malaysia, Aug. 13, 2025 /PRNewswire/ — Infobip, the global cloud communications platform, today launched its latest report –…
Insider Brief Kustomer raised $30M in Series B funding led by Norwest to accelerate its AI product roadmap, scale its…
Sendbird Inc., the AI communications platform trusted by the world’s largest brands, today announced that it has entered into a three-year…
AI agents that can answer business phones and route — and even resolve — customer service calls more efficiently…
Key takeaways:AI agents are redefining the customer service experience by providing round-the-clock availability and instant responses.They personalize every interaction, making…