Browsing: Customer Service AI
Welcome to this week’s No Jitter Roll, our regular roundup of product news in the enterprise communication technology space. This…
Maven AGI’s newly launched Maven Voice represents a significant advancement in AI-powered customer service. This tool offers enterprises a sophisticated…
Customer service has evolved from call centers with scripted responses to intelligent digital assistants capable of handling complex requests. The…
Online platforms have been rapidly automating customer service using artificial intelligence to cut costs. Customers often get a drop-down list…
Australia’s Commonwealth Bank has decided not to fire 45 workers it planned to replace with an AI chatbot. The Bank…
Listen to the article 3 min This audio is auto-generated. Please let us know if you have feedback. Dive Brief:…
Too Long; Didn’t Read:Chattanooga’s customer service won’t be replaced – AI augments agents: AI-trained staff handle ~13.8% more inquiries/hour, chatbots…
AI has become a transformative force in the business landscape, particularly in customer service. According to recent IBM Institute for…
AI at Taco Bell: Speeding up orders, accuracyYum Brands announced that hundreds of Taco Bell locations in the U.S. will…
Conversational AI has officially entered the chat…and voice…and video…and email. While it’s tempting for business leaders and IT decision makers…