Browsing: Customer Service AI
For decades, the private sector has invested heavily in innovations and solutions to improve the quality of customer service and…
Too Long; Didn’t Read:Joliet customer service pros in 2025 should pilot AI on one channel for 30 days to cut…
Ever since modern generative AI models exploded in popularity, many companies around the globe have begun laying off their employees…
Microsoft has published many examples of how businesses can build AI agents in Copilot Studio to automate multi-step tasks, without…
Lenovo’s customer service AI chatbot Lena was recently found to contain a critical vulnerability that could allow attackers to steal…
Singapore , Aug. 18, 2025 (GLOBE NEWSWIRE) — YY Group Holding Limited (Nasdaq: YYGH) (“YY Group,” “YYGH” or the “Company”),…
Commercial contextCustomer support in the telecoms has a critical problem. Most service is still reactive — operators wait for complaints,…
Hello Sugar is using voice AI customer service agents (Image: Nichicha). A fast-growing franchise beauty chain is automating customer service…
Zoom has integrated its Virtual Agent with Zoom Phone, helping businesses connect callers directly with the department that can solve…
Amit Gandhi, CEO of NovelVox, an AI-enabled contact center solution provider, helps organizations deliver impeccable customer experience. Imagine a world…