Browsing: Customer Service AI
Salesforce AI Research unveiled CRMArena-Pro on June 10, 2025, a comprehensive benchmark study demonstrating that leading artificial intelligence agents achieve…
ai-pocalypse Recent research details how customer service reps at a Chinese utility’s call center often struggled when trying to use…
Artificial Intelligence is everywhere these days, and I’m constantly asked whether organizations should implement it in their customer service operations.…
Elyse Betters Picaro / ZDNETDealing with customer support at any company often feels like an exercise in frustration and futility.…
The Gist Friction blocks loyalty. AI won’t solve a broken journey. It just automates the struggle unless friction points are…
There are many helpful uses for artificial intelligence, but it sounds like customer service is one in which the customer…
Marc Benioff is all in on AI at Salesforce, and he said it’s working with grade-A accuracy.The 60-year-old Salesforce founder…
Artificial intelligence is doing 30% to 50% of the work at Salesforce when it comes to engineering, coding, support and…
Verizon’s cryptic Project 624 flew under the radar until this week, when the carrier announced a new customer service program built on…
Backed by 42CAP and Dreamcraft Ventures, Waypoint AI is helping fast-growing software companies reclaim 15% of engineering capacity spent on…