Browsing: Customer Service AI
End-to-End Agentic Solution Expected to Enhance Resolution Times and Drastically Reduce Escalations with Powerful RAG Architecture, Hallucination Mitigation and Guardian…
Lenovo is the latest high-profile brand to have a security flaw exposed in its AI customer service chatbot.Indeed, Security Researchers…
Dialpad has rolled out a series of updates aimed at improving efficiency, compliance, and digital engagement for contact centres.Key updates…
If you’ve contacted a company recently it’s more than likely that you have encountered some form of AI either online…
Customer service is undergoing one of its most profound transformations in decades. In a fragmented digital context where users jump…
Too Long; Didn’t Read:Use a KPI-first, time‑boxed pilot to deploy RAG‑grounded chatbots, AI routing, and call summarization in Knoxville -…
Channel Insider content and product recommendations are editorially independent. We may make money when you click on links to our…
Thrive, an outsourcer of managed services, cloud infrastructure and security based in Foxborough, Mass., has standardized on ServiceNow and…
The Gist AI adoption diverges. Japanese firms are rushing into AI while U.S. companies show greater caution. Consumer rage studies…
Security researchers have found a flaw in Lenovo’s customer service AI chatbot, Lena, that could allow attackers to steal data,…