Browsing: Customer Service AI
In a striking reversal that underscores the perils of hasty AI adoption in the financial sector, Australia’s Commonwealth Bank (CBA)…
Takeuchi-US, the U.S. subsidiary of global compact construction OEM Takeuchi, has launched an AI-powered service adviser on its website through…
Bills proposed in both the U.S. Senate and House of Representatives would rewire contact center AI technology and the…
Chatbots have become a staple feature in many businesses’ customer service strategies, but they are not without their vulnerabilities. Hallucinations,…
Generative AI deployment across customer channels improves response times and enables secure, always-on assistance LONDON, Aug. 21, 2025 /PRNewswire/ –…
IntroductionArtificial Intelligence (AI) is no longer a futuristic idea—it is already part of our daily lives. From using Google Maps…
There’s no shortage of excitement around AI in customer service. From chatbots to intelligent ticket routing, new tools are transforming…
Too Long; Didn’t Read:Louisville customer service should run 3–6 month, compliance‑minded AI pilots in 2025: $2M city funding enables 5–10…
London, UK, Aug. 20, 2025 (GLOBE NEWSWIRE) — FastBots.ai today announced the launch of its groundbreaking Knowledge Sources feature, giving…
End-to-End Agentic Solution Expected to Enhance Resolution Times and Drastically Reduce Escalations with Powerful RAG Architecture, Hallucination Mitigation and Guardian…