Browsing: Customer Service AI
Photo by Austin Distel on UnsplashUNSPLASH.COM The rise of AI has created an interesting moment for aspiring entrepreneurs. The market…
Software investment firm Thoma Bravo plans to expand its artificial intelligence-powered customer experience (CX) offering by acquiring CX automation firm…
Welcome back to In the Loop, TIME’s new twice-weekly newsletter about AI. We’re publishing these editions both as stories on…
Artificial intelligence (AI) is no longer a distant dream—it is rapidly becoming a tangible part of everyday life. Among the…
Let’s stop pretending: most AI agents deployed in contact centers today are underwhelming. They miss the point, literally. They misinterpret customer…
Artificial intelligence communications and conversation platform Sendbird Inc. today announced the launch of Sendbird Voice AI, a voice automation solution…
A new study out of Stanford University suggests that artificial intelligence tools are making it much harder for workers looking…
With the accelerated pace of business marketing today, creating high-quality video content that inspires engagement and action is essential. Video…
Opinion As practice has shown, simply replacing people with robots does not work 11:31 Customer support is the first candidate…
Too Long; Didn’t Read:Round Rock will see up to 95% of customer interactions AI‑powered by 2025, but hybrid teams prevail.…