Browsing: Customer Service AI
Now, its mission is to use artificial intelligence to handle non-emergency calls for 911 centers. Aurelian raised $14 million in…
Artificial intelligence is replacing entry-level workers whose jobs can be performed by generative AI tools like ChatGPT, a rigorous new…
Vinance Realm enhances user service with multilingual AI assistants, real-time query resolution, and behavioral sentiment detection.NEW YORK, NY, August 28,…
Too Long; Didn’t Read:Toledo customer service pros should pilot AI for 24/7 support, cutting per-interaction cost (~$0.50 chatbot vs ~$6…
Too Long; Didn’t Read:St. Petersburg faces a 2025 CX shift: surveys show ~66% of job seekers use ChatGPT, forecasts predict…
Too Long; Didn’t Read:In Surprise, AZ, AI will automate routine L1 tasks but not replace agents: expect ~75% self‑service in…
Too Long; Didn’t Read:St. Louis customer service teams should pilot human-in-the-loop AI to boost FCR and CSAT: expect ~2.2 hours/week…
Too Long; Didn’t Read:Tacoma customer service teams in 2025 should adopt AI to scale staff, not cut roles: expect up…
Too Long; Didn’t Read:Tampa will see ~85% of routine customer interactions automated by 2025, shifting roles to AI prompt design,…
The Gist Unified platform launch. LivePerson and AWS integrate contact center solutions for CX. AI-driven efficiency. Integration offers seamless management…